Beyond Philosophy

SEPTEMBER 13, 2017

Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Webinar times are at 11am Eastern USA time every other Monday. Can you relate to Extremeness Aversion? Does it affect your decision making?

Consulting 373

Consulting Consulting Customer Experience Personalization 373

Beyond Philosophy

OCTOBER 3, 2016

When we work with our clients in the Customer Experience Consultancy side of Beyond Philosophy, we share these heuristics and help our clients design an experience that appeals to their customers’ need for easy. We want habit! We rely on our automatic or intuitive thinking whenever possible because thinking is exhausting.

Consulting 419

Consulting Consulting Customer Experience Marketing 419

Beyond Philosophy

SEPTEMBER 12, 2016

As Customer Experience Consultants, we see this rationalizing of irrational behavior all the time. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. What people do is much different than what people say they will do.

Consulting 0

Consulting Consulting Customer Experience Personalization 0

CX Global Media

JANUARY 15, 2019

To become battle-ready, you’ll want to participate in the webinar titled: How to Supercharge Contact Center Agent Performance, Onsite & @Home with Melissa Pollock , Customer Success Officer for AmplifAI. Melissa is a long-time contact center industry learning and development leader and performance improvement consultant.

Contact Center 304

Contact Center Schedule adherence Coaching Metrics 304

Beyond Philosophy

NOVEMBER 27, 2017

In our global Customer Experience Consultancy, we developed a Customer Experience Assessment model called Naive to Natural to determine a company’s level of customer centricity. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Customer centricity 400

Customer centricity Consulting Consulting Customer Experience 400

Beyond Philosophy

SEPTEMBER 19, 2017

After all, I work with people that are just discovering this truth about irrationality all the time in my global customer experience consultancy. As global Customer Experience Consultants, we have been asking questions like this one for over 15 years. I can understand that. What do you do that you know is totally irrational?

Consulting 194

Consulting Consulting Customer Experience Marketing 194

Beyond Philosophy

OCTOBER 17, 2016

In our Customer Experience Consultancy, Beyond Philosophy , we emphasize teaching customer-facing employees to recognize people’s emotions and manage them to a better emotional outcome. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 419

Consulting Consulting Customer Experience Marketing 419

Beyond Philosophy

SEPTEMBER 26, 2016

As Customer Experience Consultants, we see organizations trying to change customers’ habits all the time. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Your company is probably doing the same with their customers.

Consulting 419

Consulting Consulting Customer emotions Personalization 419

Beyond Philosophy

JUNE 28, 2017

When we work with companies in our customer experience consultancy, we urge them to look at changes from the “outside in,” evaluating the impact on the customer’s experience before committing to something new. As Coke learned over 30 years ago, different is not always what the customer wants. Consider Your Customers.

Customer centricity 401

Customer centricity Consulting Consulting Technology 401

Beyond Philosophy

SEPTEMBER 18, 2016

Wells Fargo should attend our global book launch webinar for my new book, ‘The Intuitive Customer’ Palgrave MacMillan 2017 and find out how to manage your Customer Experience through the use of behavioural economics. Attend our free book launch webinar on October 18th. RBS: We Were Wrong; The Customer Must Come First….

Banking 416

Banking Construction Accountability Sales 416

Beyond Philosophy

NOVEMBER 8, 2017

Learn more about habits and how they affect customer behavior in the recorded webinar we did as part of our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Have you gained from studying your customers habits?

Government 345

Government Consulting Consulting Customer Experience 345

Beyond Philosophy

OCTOBER 5, 2017

In a webinar last Thursday, I revealed our seven strategic questions we developed over the past 15 years that can help you address your customers’ emotional needs. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Journey mapping 357

Journey mapping Banking Customer emotions Customer centricity 357

Beyond Philosophy

JANUARY 28, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Beyond Philosophy

MAY 3, 2017

I’ve noticed a similar pattern of behavior in some of the organizations I work with as a customer experience consultant. That’s why outside consultants can be so valuable – we see things with a fresh set of eyes and bring years of experience in this one aspect of running a successful business. How to Speak the Truth Diplomatically.

Consulting 334

Consulting Consulting Customer centricity Customer Experience 334

Beyond Philosophy

JANUARY 23, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Customer emotions 315

Customer emotions Customer centricity Customer retention Consulting 315

Beyond Philosophy

OCTOBER 10, 2016

As Customer Experience Consultants, we see our clients presume that customer evaluations of an experience occur at the product level. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. This presumption is only partway true.

Consulting 419

Consulting Consulting Banking Customer Experience 419

Beyond Philosophy

SEPTEMBER 11, 2017

As a global Customer Experience consultancy we recommend all organizations have a Customer Experience Statement. Learn more about these important strategies for business with our webinar series of Intuitive Customer Conversations with myself and Professor Ryan Hamilton. Have you worked hard on your communications?

Advertising 384

Advertising Consulting Consulting Government 384

Beyond Philosophy

FEBRUARY 8, 2018

In our global Customer Experience Consultancy, we see irrational behavior by customers all the time. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. For instance, have you ever…. Are You Irrational?

Construction 337

Construction Consulting Consulting Customer Experience 337

Beyond Philosophy

DECEMBER 14, 2017

I have been a global Customer Experience consultant for fifteen years, since before Customer Experience was even a thing. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Moreover, it can help you build loyalty toward your brand.

Consulting 378

Consulting Consulting Customer Experience 378

Beyond Philosophy

JUNE 27, 2019

We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.

Airlines 345

Airlines Customer emotions Accountability Consulting 345

Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Sign up for webinars. Hire consultants to run a workshop. But we can change it.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

Beyond Philosophy

JULY 5, 2017

But I see the same thing in the businesses we help at our customer experience consultancy. It’s management that typically stands in the way by articulating vague, impossible to achieve goals without consulting the people in the ranks. I think I’d much prefer a hearty “Congratulations – well done!” How can they be brought down to earth?

Morale 324

Morale Consulting Consulting Employee engagement 324

Beyond Philosophy

JULY 11, 2016

In our Customer Experience Consultancy, we see a few common errors made by organizations as it pertains to their digital transformation. We see this all the time as Customer Experience Consultants. All of these connected devices are delivering Digital Customer Experiences. Missing an opportunity to reinvent. Register here today !

Customer centricity 305

Customer centricity Consulting Consulting Customer emotions 305

Beyond Philosophy

MAY 24, 2017

I wish I saw more of this kind of thing in my customer experience consultancy. Find out how by joining us for our FREE webinar on 25th May to discover the 1 0 Critical Steps For A Successful CX Program. By improving the dining experience at ballparks, baseball teams make fans happy. And these happy fans come back for more.

Consulting 344

Consulting Consulting Customer Experience 344

Beyond Philosophy

JUNE 22, 2017

To learn more about the Anatomy of a Customer Interaction and the concepts behind it, please register for our FREE, informative 30-minute webinar on June 27th, 2017 at 11 am Eastern Time (USA). Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 404

Consulting Consulting Customer Experience 404

Beyond Philosophy

AUGUST 16, 2017

In our global Customer Experience consultancy, we find most employees fall into one of five commitment categories for employees. To learn more about Employee Ambassadors and how to leverage their positive influence, please download our FREE, informative 60-minute webinar, Employee Ambassadorship: Realizing and Optimizing Stakeholder Value.

Consulting 350

Consulting Consulting Employee engagement Customer Experience 350

Beyond Philosophy

NOVEMBER 13, 2017

As a global customer experience consultancy we have recognized for a long time that customers’ overall experience with a company or brand is driven primarily by emotional and subconscious factors. Register here for my FREE webinar Why CX Programs Fail on 16th November. Some people are better at recognizing faces than others.

Consulting 334

Consulting Consulting Banking Customer Experience 334

Beyond Philosophy

AUGUST 21, 2017

We see it every day in our customer experience consultancy. Join me for a FREE webinar, Where Customer Experience Measurement Goes Wrong , on Tuesday 22nd August. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 351

Consulting Consulting Healthcare Coaching 351

Taylor Reach Group

JUNE 26, 2019

Webinar Contact Center AI and Self Service Colin Taylor. Recently, Taylor Reach CEO and Chief Chaos Officer gave a live webinar for Call Centre Helper on Contact Center AI and Self-Service. Check out the recorded webinar HERE. By Colin Taylor. Follow Taylor Reach and Colin Taylor on Twitter at @Taylor_Reach and @colinsataylor.

Self service 98

Self service Contact Center Consulting Consulting 98

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

Consulting 297

Consulting Consulting Customer Experience Feedback 297

Beyond Philosophy

OCTOBER 18, 2017

In our global Customer Experience consultancy, we define a Customer Experience as the following: A Customer Experience is an interaction between an organization and a customer as perceived through a customer’s conscious and subconscious mind. In other words, this sign on the mini-bar communicates a policy but doesn’t send the right message.

Consulting 340

Consulting Consulting Customer emotions Customer Experience 340