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What’s the secret? 10 rules for creating a incredibly successful consultancy

Beyond Philosophy

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.

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How a Customer Service Consulting Firm Can Grow Your Company

Interaction Metrics

If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting firm. A customer service consulting firm can transform your company into one where customer service creates loyal customers who will help grow your company through their loyalty and positive word-of-mouth marketing.

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The Secret to Outperforming the Competition: It’s Not Just About Customers

ShepHyken

When I consult with companies about their customer service or CX culture, one of our discussions revolves around starting with the end in mind. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. It won’t hurt.

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Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?

Beyond Philosophy

.’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years. Click here to learn more about Professor Ryan Hamilton of Emory University.

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Three Customer Service and CX Metrics Every Employee Needs to Understand

ShepHyken

She is a customer experience designer at the consulting firm, Stone Mantel , where the TWS metric was created. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Our customers’ time is precious, and we must respect it.

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Top 5 Customer Service & CX Articles for Week of November 4, 2024

ShepHyken

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing. Connect with Shep on LinkedIn.

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Make the Complicated Simple

ShepHyken

Siegel+Gale is a consulting firm that specializes in making brands simple. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. They’ve complicated their message. The concept of simplicity is financially powerful.