contact center associations Customer Care Customer Service 
The Northridge Group
OCTOBER 20, 2021
With companies across nearly every industry scrambling to create exciting “digital first” customer experiences , it’s easy to imagine that human associates in traditional customer service contact centers could be left behind. Yet nothing could be further from the truth.
The Northridge Group
MAY 2, 2023
It has immense promise not only for enabling people to talk with machines but also for improving customer service, providing emotional support, and revolutionizing key processes associated with other lines of work that are currently done solely by humans. Installing GPT-4 in the contact center requires a clear strategy.
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