contact center associations Customer centricity outsourcing 
The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! Experts expect this number to grow to 35% by 2025.
The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! Experts expect this number to grow to 35% by 2025.
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