Remove contact center associations Remove Customer centricity Remove outsourcing
article thumbnail

The Crucial Connection Between CX Tech & Training

The Northridge Group

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! Experts expect this number to grow to 35% by 2025.

article thumbnail

The Crucial Connection Between CX Tech & Training

The Northridge Group

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! Experts expect this number to grow to 35% by 2025.