CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. I advise my clients that to retain high-performing associates, they must provide training, keep them motivated, and work to reduce the key drivers of their job stress.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

HGS

JULY 12, 2017

Posted by Andrew Kokes, HGS Senior Vice President, Global Marketing. In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We

outsourcing 187

outsourcing contact center associations Self service industry standards 187

Call Center Weekly

SEPTEMBER 13, 2018

This bit speaks to me in the context of customer experience: “Treat me good, I’ll treat you better, treat me bad and I’ll treat you worse” Customers don’t really want to be amazed or have their hair blown back – just helped. Those feelings set the tone for the human interaction and inform the customer experience.

Management 206

Management Customer Service contact center associations Interactive Voice Response 206

NICE inContact

MAY 1, 2019

Sitel partners with its clients to build brand loyalty and customer satisfaction with innovative, end-to-end solutions for enhancing the customer experience, and its contact center associates deliver more than 2.5 million customer experiences every day! Read more about this collaboration.

Management 16

Management Business Process Outsourcing contact center associations contact center solutions 16

The Northridge Group

AUGUST 31, 2023

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. People Power CX excellence stems from empowered people.

contact center associations 67

contact center associations Average Handle Time Healthcare Contact Center 67

The Northridge Group

AUGUST 31, 2023

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. People Power CX excellence stems from empowered people.

contact center associations 67

contact center associations Average Handle Time Healthcare Contact Center 67

The Northridge Group

JUNE 2, 2023

This article was originally published on Contact Center Pipeline and can be viewed here. How well-executed outbound customer contacts can deliver excellent CXs. Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers.

B2B 67

B2B B2C Contact Center contact center associations 67