contact center associations, Customer retention and Personalization

Best Practices of Great Coaches

The Northridge Group

NOVEMBER 4, 2021

Customer loyalty is earned by being great and consistent at the basics and finding ways to delight your customers in unexpected ways. Frontline excellence training instructs managers in the following best practices of great coaches : Providing dedicated coaching with role modeling for the supervisors.

Best practices

Best practices Coaching contact center associations Contact Center

Reaching Out to Improve the B2B CX

The Northridge Group

JUNE 2, 2023

For example, when a hospital that does 1,200 MRIs per month calls to find out why an insurance company rejected 90% of its claims, not only must the insurance company’s contact center associates have good answers but the experience of getting to the answers must be well-orchestrated too. It adds a personalized touch.

B2B

B2B B2C Contact Center contact center associations

Customer Contact Central

Best Practices of Great Coaches

Reaching Out to Improve the B2B CX

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