contact center associations Education Personalization 
Contact Center Geek
APRIL 4, 2018
Has working in customer service made a positive affect in your personal life? Although I have great respect for educators (and economists, too) I am thrilled that my education and career took me on a different path. And, empathy, the ability to understand another person’s perspective, has given me a rich life.
The Northridge Group
JUNE 2, 2023
They are more educated about the purpose of your outbound calls, and they base their expectations about what the overall experience should be on prior knowledge. Having contact center associates proactively reach out to deliver good news to customers can make a big difference and is a smart approach.
Expert insights. Personalized for you.
54 
Let's personalize your content