CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

The Northridge Group

AUGUST 14, 2023

In a time when companies need more skilled associates than ever, and they need them fast, such investments and improvements are essential to contact center and associate success. The Northridge Group needs the contact information you provide to us to contact you about our products and services.

Contact Center 120

Contact Center Coaching Morale contact center associations 120

The Northridge Group

JULY 20, 2023

Contact centers are in a state of flux, with many contact center associates (and workers in general) hesitant to return to the office full-time and forgo the flexibility that comes with a work-from-home (WFH) or hybrid environment. You may unsubscribe from these communications at anytime.

Contact Center 128

Contact Center Abandon rate contact center associations Average Handle Time 128