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Contactcenters are in a state of flux, with many contactcenterassociates (and workers in general) hesitant to return to the office full-time and forgo the flexibility that comes with a work-from-home (WFH) or hybrid environment. You may unsubscribe from these communications at anytime.
The benefits of data insights for healthcare contactcenters are plentiful and therefore worthy of further exploration. This created a robust view, categorizing their callers and the reasons for their calls into actionable healthcare-specific groupings. A Success Story. Click HERE to read about NRG’s technology solutions.
This article was originally published on ContactCenter Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contactcenter is becoming more and more complex and critical. The Role of QM in the ContactCenter. INCREASED ISSUE COMPLEXITY.
For example, when a hospital that does 1,200 MRIs per month calls to find out why an insurance company rejected 90% of its claims, not only must the insurance company’s contactcenterassociates have good answers but the experience of getting to the answers must be well-orchestrated too.
To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contactcenters we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. You may unsubscribe from these communications at anytime. from OpenAI.
He has been named a top thought leader in the contactcenter space and serves on the steering committee for the Northern California ContactCenterAssociation. You have a really wide group of teams that you oversee, which gives you a really good insight and leads me to my next question. That’s amazing.
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