CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

Call Center Weekly

SEPTEMBER 13, 2018

Service level measures the % of calls answered in a # of seconds. Most callers will not be bothered by waits of less than a minute – provided the quality of service is good. Debra Bentson has spent most of her career in Contact Centers with an emphasis on building and leading Workforce Management teams.

Management 206

Management Customer Service contact center associations Interactive Voice Response 206

The Northridge Group

AUGUST 23, 2022

The Contact Center is increasingly serving as the face of a company for customers. Contact center associates are often the only people within a company that most customers will ever get the chance to interact with. Enhance your customer experience by speaking with a Northridge Telecom expert.

Healthcare 128

Healthcare Contact Center outsourcing contact center associations 128