The Northridge Group

JULY 6, 2022

Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic. The urgent need to support the healthcare workforce and respond to what has become an exhaustion crisis was addressed in a 2022 Advisory by U.S. Burnout has impacted healthcare workers in all capacities.

contact center associations 128

contact center associations Contact Center Healthcare Call Center 128

The Northridge Group

AUGUST 23, 2022

The Contact Center is increasingly serving as the face of a company for customers. Contact center associates are often the only people within a company that most customers will ever get the chance to interact with. Healthcare Quality Monitoring. A Success Story.

Healthcare 128

Healthcare Contact Center outsourcing contact center associations 128

The Northridge Group

MARCH 28, 2022

The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. A Fortune 50 Healthcare client wanted to better understand the drivers of their high incidence of repeat calls. A Success Story. A Three-Pronged Approach.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

The Northridge Group

AUGUST 31, 2023

For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.

Average Handle Time 67

Average Handle Time contact center associations Healthcare Contact Center 67

The Northridge Group

AUGUST 31, 2023

For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.

Average Handle Time 67

Average Handle Time contact center associations Healthcare Contact Center 67

The Northridge Group

JUNE 2, 2023

SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers. Having contact center associates proactively reach out to deliver good news to customers can make a big difference and is a smart approach. Tips for Improving B2B CX 1.

B2B 67

B2B B2C Contact Center contact center associations 67

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. You’ve come from the contact center floor all the way now to where you are as the director of customer experience at Clark Pest Control.

Contact Center 52

Contact Center Banking contact center associations Technology 52