Remove contact center associations Remove Healthcare Remove Interactive Voice Response
article thumbnail

Success Story: Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

The Northridge Group

The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. A Fortune 50 Healthcare client wanted to better understand the drivers of their high incidence of repeat calls. A Success Story. A Three-Pronged Approach.

article thumbnail

From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. You’ve come from the contact center floor all the way now to where you are as the director of customer experience at Clark Pest Control.