The Northridge Group

MARCH 28, 2022

The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. A Fortune 50 Healthcare client wanted to better understand the drivers of their high incidence of repeat calls. A Success Story. A Three-Pronged Approach.

Healthcare 128

Healthcare Analytics Contact Center First call resolution 128

The Northridge Group

JUNE 2, 2023

SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers. If your customer calls every day with a different request, or needs to interact often, perhaps you should reach out to them and offer to set them up with a self-service portal.

B2B 67

B2B B2C Contact Center contact center associations 67

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. You’ve come from the contact center floor all the way now to where you are as the director of customer experience at Clark Pest Control.

Contact Center 52

Contact Center Banking contact center associations Technology 52