CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience. This approach proved successful.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

HGS

JULY 12, 2017

Posted by Andrew Kokes, HGS Senior Vice President, Global Marketing. In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We

outsourcing 187

outsourcing contact center associations Self service industry standards 187

Call Center Weekly

SEPTEMBER 13, 2018

The Workforce Management function has many customers – the external customers, agents, business managers, finance, marketing… Success is in finding the balance of forecasting and scheduling “Human Resources” to assist the external customers when they want assistance. Have them at “Hello!” Communication is key!

Management 206

Management Customer Service contact center associations Interactive Voice Response 206

NICE inContact

MAY 1, 2019

Sitel partners with its clients to build brand loyalty and customer satisfaction with innovative, end-to-end solutions for enhancing the customer experience, and its contact center associates deliver more than 2.5 million customer experiences every day!

Management 16

Management Business Process Outsourcing contact center associations contact center solutions 16

The Northridge Group

AUGUST 31, 2023

For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.

contact center associations 67

contact center associations Average Handle Time Healthcare Contact Center 67

The Northridge Group

AUGUST 31, 2023

For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.

contact center associations 67

contact center associations Average Handle Time Healthcare Contact Center 67

TLC Associates

MARCH 10, 2020

The opportunity has never been greater for mortgage lenders to gain market share. How can you ramp, train, and execute an outbound marketing campaign before the competition? TLC Associates is a seasoned provider of outbound calling solutions with significant experience in the mortgage lending industry.

contact center associations 40

contact center associations Benchmark Contact Center Sales 40