HGS

JULY 12, 2017

Posted by Andrew Kokes, HGS Senior Vice President, Global Marketing. In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Best Use of Self-Service Technology.

outsourcing 187

outsourcing contact center associations Self service industry standards 187

The Northridge Group

JUNE 2, 2023

For example, when a hospital that does 1,200 MRIs per month calls to find out why an insurance company rejected 90% of its claims, not only must the insurance company’s contact center associates have good answers but the experience of getting to the answers must be well-orchestrated too. It allows time for preparation.

B2B 67

B2B B2C Contact Center contact center associations 67

The Northridge Group

MAY 2, 2023

The goal of integrating NICE CXone Expert with OpenAI’s generative modeling is to ensure that the resulting answers to customer self-service inquiries are not only quick and highly accurate but that they are also semantically constructed in a human-friendly manner that is easy to understand.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Left to our own devices, the folks like me that are running contact centers, we wouldn’t go out there and build new products, right?

Contact Center 52

Contact Center Banking contact center associations Technology 52