Call Center Weekly

NOVEMBER 9, 2017

a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association, and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences.

Contact Center 149

Contact Center contact center associations Banking Education 149

The Northridge Group

AUGUST 14, 2023

The Northridge Group helped put this into action when we worked with a leading financial services company on a sales contact center transformation project that spanned recruiting, training, quality monitoring, workflow management, and performance metrics.

Contact Center 120

Contact Center Coaching Morale contact center associations 120

The Northridge Group

JUNE 2, 2023

A poor experience in a B2C contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a B2B contact center could lead to the loss of a multitude of sales.

B2B 67

B2B B2C Contact Center contact center associations 67

The Northridge Group

MAY 2, 2023

The technology should immediately route customers to the right answers without the need for transfers or callbacks, creating self-service experiences that feel human without engaging associates. Recommendations Q: What is involved with installing GPT-4 in the contact center?

Contact Center 67

Contact Center B2C Chatbots B2B 67