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For example, when a hospital that does 1,200 MRIs per month calls to find out why an insurance company rejected 90% of its claims, not only must the insurance company’s contactcenterassociates have good answers but the experience of getting to the answers must be well-orchestrated too. It adds a personalized touch.
Finally, GPT-4 enables users to customize their personalities to meet their specific needs, which enhances its adaptability and flexibility in different situations. Additionally, its capacity for personalized conversations allows companies to provide more targeted customer care in real-time.
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