Call Center Weekly

SEPTEMBER 13, 2018

If the communication link between them and the Workforce team is not in place – the efforts will result in burying the call center in call traffic with no one to answer the phone. You must answer the phone to provide the service or close the sale. Hire the right Workforce Team!

Management 206

Management Customer Service contact center associations Interactive Voice Response 206

Call Center Weekly

APRIL 25, 2018

a Canadian training company that helps contact centers improve their sales and customer retention results. A contact center expert, Mike serves on the advisory council of the Greater Toronto Area Contact Center Association and was Master of Ceremonies for five of their Annual Conferences.

contact center associations 43

contact center associations Customer retention Contact Center Sales 43

Call Center Weekly

NOVEMBER 9, 2017

a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association, and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences.

Contact Center 149

Contact Center contact center associations Banking Education 149

The Northridge Group

AUGUST 14, 2023

The Northridge Group helped put this into action when we worked with a leading financial services company on a sales contact center transformation project that spanned recruiting, training, quality monitoring, workflow management, and performance metrics.

Contact Center 120

Contact Center Coaching Morale contact center associations 120

Call Center Weekly

MARCH 1, 2018

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries. Connect: LinkedIn | Twitter | Website.

Contact Center 136

Contact Center contact center associations Coaching Feedback 136

The Northridge Group

JUNE 2, 2023

A poor experience in a B2C contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a B2B contact center could lead to the loss of a multitude of sales.

B2B 67

B2B B2C Contact Center contact center associations 67

Contact Center Geek

APRIL 4, 2018

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries. Connect: LinkedIn | Twitter | Website.

contact center associations 54

contact center associations Education Contact Center Call Center 54