The Northridge Group

JUNE 2, 2023

A poor experience in a B2C contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a B2B contact center could lead to the loss of a multitude of sales. There they can get the information they need and make changes on their own.

B2B 67

B2B B2C Contact Center contact center associations 67

The Northridge Group

MAY 2, 2023

The goal of integrating NICE CXone Expert with OpenAI’s generative modeling is to ensure that the resulting answers to customer self-service inquiries are not only quick and highly accurate but that they are also semantically constructed in a human-friendly manner that is easy to understand.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. And certainly, with technology, I take a lot of sales calls. There’s a bunch that I don’t take, but I take a fair number of sales calls.

Contact Center 52

Contact Center Banking contact center associations Technology 52