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Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)

Noble Systems

The virtual contact center does not require a physical location, but only requires an internet connection and telecommunication service. Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities.

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An Introduction to the Virtual Call Center

Noble Systems

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

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Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)

Noble Systems

The virtual contact center does not require a physical location, but only requires an internet connection and telecommunication service. Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities.