Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – The call center industry especially is known for high employee attrition rates.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Playvox

OCTOBER 18, 2022

The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

NobelBiz

MAY 22, 2022

Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Sync your call center software with your workforce The contact center software plays a central role in your workforce management process.

call center workforce 52

call center workforce Call Center Management Gamification 52