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Five Reasons Why E-commerce Players Need Social Media Contact Center Software

Hodusoft

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. The customer then calls the over phone raising the issue mentioned on the social media page.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Your call center isn’t a stand-alone system. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Know the latest call center trends. Social media. Be mindful of integrations.