Hodusoft

JUNE 17, 2021

There is nothing more rewarding than knowing that you are truly serving your customers well. HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. We are very grateful.”

Marketing 98

Marketing Contact Center Telecommunications voip 98

JustCall

NOVEMBER 25, 2022

Users: Supervisor; Customer Service Representative Industries: Computer Software; Internet Market Segment: 62% Mid-Market; 20% Small-Business. The leading provider of cloud contact center software and the top cloud platform for the customer experience is NICE (previously NICE inContact). NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

NobelBiz

JANUARY 17, 2022

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. The average call handling time (AHT) is also one of the oldest and most important key performance indicators (KPI) for contact center performances.

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?

contact center solutions 52

contact center solutions Contact Center Contact center software CRM 52

Hodusoft

APRIL 17, 2024

Morganstein and his team marked a turning point in the history of modern-day telecommunications. Call Arrives This is the step when a caller dials a company’s customer care number and the auto attendant system receives the incoming call. If you want to know more about our auto attendants, contact us today.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

NobelBiz

JANUARY 18, 2022

The average call handling time (AHT) is widely used to assess the efficiency of individual customer care representatives and the overall performance of the company. Customer relationship centers can use it to set criteria for their customer service goals. How is the AHT calculated? Find out more in our article!

Average Handle Time 52

Average Handle Time Contact Center Management Customer Care 52

NobelBiz

APRIL 21, 2022

What is CTI – Computer Telephony Integration – in Call Centers? CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. This software is found on most of the major telecommunications company websites today.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52