Beat Long Wait Times & Misdirected Calls: Skill-Based Routing in Insurance
Hodusoft
JUNE 19, 2024
Beat Long Wait Times & Misdirected Calls: Skill-Based Routing in Insurance Just imagine yourself as a customer calling an insurance company for some work. Low FCR Rate The next big problem many insurance companies face is the low first contact resolution ( FCR ) rate. Read on to know more. What is Skill-Based Routing?
Let's personalize your content