Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

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Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success. Curious to know how?

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Contact center software Contact Center Finance Abandon rate 52

Hodusoft

JANUARY 30, 2025

Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth. In this blog, you can explore everything related to omnichannel contact center software starting from what it is? why it is important to key strategies for implementing an omnichannel contact center.

contact center solutions 52

contact center solutions Contact Center Contact center software Multichannel 52

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

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Contact center software Contact Center Abandon rate CRM 52

SharpenCX

FEBRUARY 6, 2019

Research shows that for every cent a company shells out to improve customer service, the ROI is between 34 to 400 percent. The post Customer Retention vs. Customer Acquisition: Why Loyal Customers Pack More Value appeared first on Sharpen Contact Center Software.

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Customer retention Contact center software Contact Center Customer Service 59

Hodusoft

NOVEMBER 27, 2024

So, without further ado let’s dive right into the blog post and understand why customer loyalty is the Holy Grail to business success. Another research indicates that 70 percent of customers say a company’s understanding of their personal needs influences their loyalty. Read on and thank us later!

Best practices 52

Best practices Contact center software Contact Center Advertising 52

Hodusoft

MAY 24, 2022

Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. .

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Contact Center Contact center software Cloud contact contact center solutions 98

Hodusoft

MARCH 18, 2025

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. When compared with other sectors, the customer retention rate of the e-commerce industry is among the lowest.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Talkdesk

MARCH 9, 2017

When it comes to making a decision about which contact center software to use for your team, the choice often comes down to two different solutions. Recently, G2 Crowd reviewed the contact center software industry, collecting reviews from individual users and synthesizing the results into overall ratings.

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Contact center software Contact Center outsourcing Call Center 40

VocalCom

MAY 8, 2017

According to research by the Peppers & Rogers Group, 60% of customers stop engaging with a company when salespeople treat them indifferently, while 70% of customers leave a brand due to poor service. Here are five tips for improving customer retention that every brand should note.

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Customer retention Contact center software Average Handle Time Surveys 48

Hodusoft

JULY 24, 2024

Effective Strategies for Enhancing Customer Retention in Call Centers “When the customer comes first, the customer will last.” In a time of growing competition and dwindling customer loyalty, businesses need to focus on customer retention more than ever before. Read on and thank us later.

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Customer retention Call Center call center software Interactive Voice Response 52

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Our HoduCC omnichannel contact center software is one such useful tool that has helped many e-commerce companies of different sizes.

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Abandon rate Contact center software Interactive Voice Response Contact Center 52

Hodusoft

OCTOBER 28, 2018

Contact center software solutions evolve to keep in pace with changing tech and customer patterns. That most present CC solutions are omnichannel is a pointer to changing trends influenced by customer behavior. It ties in neatly with a multi-tenant contact center software.

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Contact center software Contact Center call center software contact center solutions 40

VocalCom

JANUARY 22, 2018

Ultimately, personalization makes customers feel more emotionally connected to your brand. This, in turn, leads to greater sales and customer retention rates. According to Harvard Business Review, customers who feel “fully connected” emotionally are 52% more valuable to brands than those who claim to be “highly satisfied.”

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Personalization Sales Contact center software Upselling 90

VocalCom

DECEMBER 25, 2017

Not only do customers have their preferred channels, but they are also expecting you to deliver the best service possible on these channels at all times. According to a survey by Aspect Software, companies that adopt an omnichannel strategy achieve 91% greater year-over-year customer retention rates compared to those that do not.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

Babelforce

JUNE 17, 2021

Do customers really expect outbound call center services? 6 Kinds of outbound service you could offer today Customer onboarding Proactive customer service Virtual queuing Customer feedback Customer retention automation Access-for-all services Your free guide to contact center automation.

Call Center 97

Call Center Customer retention Contact Center voip 97

NobelBiz

NOVEMBER 13, 2023

Satisfied customers are more likely to stay loyal and continue their relationship with the brand, leading to a higher customer retention rate and, ultimately, sustained revenue growth. It transcends mere transactions, embodying the art of fostering transformative and enduring customer relationships.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Fonolo

SEPTEMBER 28, 2022

They’re proven to improve customer retention and inform customer service strategy. Learn how Fonolo’s Visual IVR can take customer surveys to the next level! 6. Use a Good Software Product. A strong contact center software product is the best way to streamline the process and accurately collect survey data.

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Scripts Surveys Interactive Voice Response Call Center 138

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. It’s not hard to understand why: They both deal with customer communication so the boundary was destined to get blurry. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year.

CRM 98

CRM Contact Center Contact center software Call Center 98

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

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call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

SEPTEMBER 29, 2022

An omnichannel customer engagement software is the best solution to overcome this challenge. . An omnichannel contact center software empowers the business with multi-channel integration to deliver consistent CX across every channel. How does it level up your customer service? What is omnichannel analytics?

Contact Center 52

Contact Center Analytics Contact center software First call resolution 52

SharpenCX

MAY 26, 2020

Organizations must wake up to the truth of the matter — remarkable customer service is a competitive advantage. Now, 89% of businesses compete on the customer experience they deliver — not just through the initial sale. Your customer service experience also plays a key role in customer retention strategies, too.

Contact Center 128

Contact Center Coaching Customer Service Customer Experience 128

NobelBiz

OCTOBER 24, 2023

Social media engagement for customer feedback. Loyalty program enrollment for customer retention. In today’s digital age, customers can engage with brands through a wide range of channels, including social media platforms , email , and more. What is a Customer Journey Map?

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Journey mapping Customer Experience Interactive Voice Response Contact Center 104

ROI CX Solutions

MARCH 12, 2025

Because the contact center has a central CRM that displays all relevant information about the customer and their history with the company, agents have all the context they need to pick up seamlessly when the conversation moves to a different channel. Why use an omnichannel contact center?

Contact Center 52

Contact Center Multichannel Interactive Voice Response Best practices 52

JustCall

MARCH 7, 2023

With contact center omnichannel software, achieving this is much easier than you can imagine. Recent surveys reveal that brands using omnichannel have a 90% higher customer retention rate than a single channel. This guide will cover everything you need to know about omnichannel customer contact solutions.

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Contact Center Contact center software contact center solutions Telemarketing 52

JustCall

MARCH 7, 2023

It will enable them to personalize each interaction with relevant and up-to-date information, elevating the customer experience to a higher level. Did you know that CRM can improve lead conversions by 300%, improve customer retention by 27%, and shorten the sales cycle by 24%? What is a CRM?

CRM 52

CRM Contact Center Contact center software APIs 52

Playvox

FEBRUARY 13, 2023

It’s a layered approach that gives you deeper insights into customer service to help you tackle immediate issues alongside long-term goals. With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

OrecX

APRIL 3, 2018

Nearly 50% of businesses today have some form of call recording - some with full featured enterprise recording systems, others with one-off recording functionality as part of larger telephony systems, and those with call recording capability as part of their cloud contact center software.

Contact center software 66

Contact center software APIs Analytics Upselling 66

SharpenCX

APRIL 7, 2020

So, being flexible and willing to meet their needs during this time goes a long way in keeping customers loyal. Invest in retaining customers for more value and profit. Read up on why customer retention is so valuable, over here. No strings attached.

virtual call center 104

virtual call center Call Center Coaching Contact center software 104

Hodusoft

SEPTEMBER 6, 2023

That’s why businesses must use sophisticated technology tools such as outgoing contact center software to generate high-quality leads. At HoduSoft, we have helped all types and sizes of businesses do just that by equipping them with our HoduCC call center software.

Call Center 96

Call Center call center software Scripts Best practices 96

Vistio

OCTOBER 7, 2024

Training tools that offer role-playing and simulations—especially those that replicate actual customer behavior—can bridge the gap between theory and practice. Without context, it’s difficult for agents to see how their role fits into the organization’s overall customer service strategy.

Contact center software 52

Contact center software Coaching Contact Center Technology 52

JustCall

MARCH 7, 2023

This point is important because the ultimate aim of all companies boils down to improving customer experience, and providing multiple channels for interaction is one way of doing so. In fact, businesses that employ omnichannel communication strategies are found to achieve 91% greater year-on-year customer retention.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

Hodusoft

OCTOBER 23, 2020

Here are some of the key benefits of video conversations as per the business perspective: · It helps develop long-term relationships with the customer, thereby drastically improving sales closure and enhances customer retention ratio. · Throughout the customer journey, video chat works as a wonderful tool. Wrapping up.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” And amidst it all, HoduSoft aims to shine bright as an exhibitor. The company reaffirms its dedication to shaping the future of communication solutions.

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VocalCom

JUNE 10, 2019

For example, if they mention that customer service hours are too short and you have managed to solve that problem, notify them about your new extended hours. Greater customer retention. As most companies know, it costs about five times more to acquire a new customer than to keep an existing one.

Feedback 48

Feedback Contact center software Customer centricity Surveys 48

NobelBiz

MAY 16, 2023

With advanced features such as automated workflows, real-time analytics, and personalized coaching, agents can provide superior customer experiences and achieve their full potential. The Role of Hosted Contact Centers in Customer Retention In an increasingly competitive marketplace, customer retention is more important than ever.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

VocalCom

MAY 28, 2018

When it comes to customer retention, emotions play a decisive role. Companies that consider and act upon the feelings of customers at different points along the sales journey are more likely to win loyalty. The post The Role of Emotions in the Customer Experience appeared first on Vocalcom Blog.

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Customer Experience Journey mapping Contact center software Customer emotions 48