Vonage

MARCH 28, 2019

It’s called Interactive Voice Response (IVR), and the vast majority of companies are using it – but they’re using it to cut costs, not to enhance the customer experience. Learn more in the Guide: How to End IVR Horrors. So ask yourself: what were you thinking when you first implemented IVR?

Interactive Voice Response 91

Interactive Voice Response Customer Experience Contact center software Construction 91

Hodusoft

MARCH 26, 2025

Another data found that four out of every five customers feel that brands have significant room for improvement in delivering a consistently exceptional CX. E-commerce companies (their contact centers, in particular) face certain unique challenges while delivering customer service.

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

Hodusoft

FEBRUARY 19, 2025

5 Ways to Reduce Average Wait Time in Call Center Just imagine this scenario. As you call the customer care number of a business, you are greeted by an Interactive Voice Response (IVR) system. Here are some tried-and-tested ways to reduce average wait time in call centers: 1.

Wait times 52

Wait times Call Center Interactive Voice Response Abandon rate 52

Hodusoft

NOVEMBER 14, 2024

.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list. About HoduCC and What Makes HoduCC’s Predictive Dialer Special?

Interactive Voice Response 52

Interactive Voice Response Contact center software Abandon rate Average Handle Time 52

Fonolo

FEBRUARY 21, 2023

For starters, using SIP technology to enable voice and video calls, messaging, and data transmission saves money: up to 50% more, according to Gartner analysts. It’s the right solution for many, but there are questions to be answered before you know whether SIP trunking is right for your contact center.

Interactive Voice Response 142

Interactive Voice Response voip Contact Center Telecommunications 142

ROI CX Solutions

JANUARY 8, 2025

Cloud-based contact center software offerings continue to grow 2. Wide adoption of self-service contact center options 4. AI taking center stage in the CX world 5. Implicit in the access to potentially sensitive or identifying information is the obligation to use that information responsibly.

Call Center 52

Call Center Contact center software Chatbots Interactive Voice Response 52

Fonolo

SEPTEMBER 28, 2022

Your customers have just finished an interaction with a call center rep—they may have used IVR (interactive voice response) or a phone call. They might feel a little fatigued after the interaction, so post-call surveys should be short and sweet. 6. Use a Good Software Product. DID YOU KNOW?

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138

Hodusoft

JUNE 11, 2020

FMCG industries deal with high volumes of data generated by conversations, phone calls, and information gathered by bulk orders throughout the day. It is essential to sort and store the collected data in a well systematic way to make proper use of it. Call center software assists in doing so.

Contact center software 52

Contact center software Contact Center Interactive Voice Response call center software 52

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In this blog post, we have discussed how specialized e-commerce contact center software can enhance e-commerce sales. Oh, very much!

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

Fonolo

DECEMBER 15, 2022

These personas should reflect the types of individuals who most often reach out to your contact center for support. Leveraging customer data will be key here — by gathering these insights, you’ll be able to pinpoint what keeps your customers engaged, and how you can keep them from going to your competitors. Visual IVR.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Fonolo

FEBRUARY 14, 2023

To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation. Read on for an introduction to call center automation, plus our top software picks! How to Buy Contact Center Software What is Call Center Automation?

Call Center 142

Call Center Interactive Voice Response call center software Contact Center 142

Hodusoft

JUNE 27, 2024

Omnichannel Strategies for BFSI: Enhancing Customer Experience with Contact Center Software Do you know the top priority of today’s customers? In this blog, you will get to explore the importance of omnichannel strategies in enhancing CX and how contact center software can support omnichannel strategies in the BFSI sector.

Contact center software 59

Contact center software Contact Center Customer Experience Banking 59

Hodusoft

APRIL 2, 2025

Improved CX Would you be surprised to know that contact center automation can enhance customer experience (CX)? That’s because automated tools such as interactive voice response (IVR) systems and chatbots, can quickly direct customers to the right resources or provide instant responses to common queries.

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Automation and Data Quality With the advent of AI, the integration of intelligent automation has become a game-changer. With good data, automation soars.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

ROI CX Solutions

MARCH 12, 2025

Benefits of omnichannel: In addition to smooth communication across channels, omnichannel also provides efficient routing based on customer data and compatibility with a variety of powerful systems like CRMs and IVR.

Contact Center 52

Contact Center Multichannel Interactive Voice Response Best practices 52

Hodusoft

DECEMBER 26, 2024

But contemporary BPOs are much more than plain and old call centers. The services range from customer service, legal support, data entry, marketing, and more. A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. Multilevel IVR . Self-service feature.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities. RELATED ARTICLE What is IVR?

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Callminer

AUGUST 6, 2019

Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

JULY 20, 2022

Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software. It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software , published by Gartner Digital Markets Report. getapp’s category leader in contact center.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Call Center 52

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52

NobelBiz

MARCH 9, 2021

Cloud Contact software will enable you to have the fastest, most effective ways to gather the clients and make them interact with you. Contact center software is meant to provide clients with an exceptional customer service experience. A contact center software is more than just an operating system.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

Hodusoft

JULY 12, 2021

How Work from Home Contact Center Software Can Solve Remote Work Challenges? What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. In fact, throughout the pandemic period, contact centers witnessed long waits. Auto dialer .

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

Hodusoft

NOVEMBER 6, 2024

Draw a clear map to understand all points where customers interact with your call center, including IVR menus, hold times, agent interactions, and follow-up processes. Invest in the Right Contact Center Software After identifying key metrics and KPIs, it’s time to handpick the right contact center software solution.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Fonolo

MARCH 30, 2021

TIP: Most contact center software will generate a Call Detail Record (CDR). This feature displays data for each incoming call, including time before the customer abandoned the call. While it might not be possible to fully eliminate hold time, call center organizations would do well to make the wait a tolerable experience.

Abandon rate 147

Abandon rate Contact Center Contact center software Call Center 147

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It not only enables you to track and analyze real-time data but gives you ownership of your customer service process. That’s the power of multi-tenant contact center software for BPOs!

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

JANUARY 30, 2025

In this blog, you can explore everything related to omnichannel contact center software starting from what it is? why it is important to key strategies for implementing an omnichannel contact center. What is Omnichannel Contact Center Software? Lets get started.

contact center solutions 52

contact center solutions Contact Center Contact center software Multichannel 52

Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. How to Buy Contact Center Software 1. This data can even inform your agent scheduling or the best time to perform lead outreach.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

Contact center software 52

Contact center software Contact Center Finance Abandon rate 52

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Our HoduCC omnichannel contact center software is one such useful tool that has helped many e-commerce companies of different sizes.

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

Hodusoft

JULY 27, 2020

This situation is entirely avoidable with the use of omnichannel contact center software. With the current emphasis on social media interactions, it could also be termed as the social media customer service software , allowing logistics to interact with both sides on a common platform. Can you identify gaps?

Contact center software 52

Contact center software Contact Center Customer Experience Interactive Voice Response 52

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? With nearly three-fourths of customers expecting insurance companies to leverage new technologies for better communication, the need for cutting-edge tools such as omnichannel contact center software is needed more than ever before.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. What does an e-commerce contact center do?

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52