Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

SharpenCX

JUNE 8, 2021

Set up actions in your contact center software that trigger specific follow up questions to prompt your customers to fill out a survey after an interaction. And, when your employees feel cared for, they’re more likely to pour that positive energy and work ethic into caring for your customers. Create a feedback loop.

Customer retention 76

Customer retention Coaching Employee engagement Contact Center 76

Playvox

OCTOBER 18, 2022

In the end, bringing employees back is a risky move. On top of increasing employees’ intent to leave, removing the option to work in a preferred location increases burnout and reduces employee engagement , according to a 2022 Gallup report. Related Article: 4 Smart Reasons To Offer Remote Work In Your Contact Center.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

SharpenCX

NOVEMBER 12, 2019

It makes sense, then, that measuring AX is on the list of call center metrics best practices. We’re diving in on this one in more detail later, but for now, think about measuring AX in terms of employee engagement and empowerment. Add qualitative measurements, like employee surveys, to your mix of measurements.

Metrics 64

Metrics Best practices Call Center Surveys 64

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. The Role of Hosted Contact Centers in Customer Retention In an increasingly competitive marketplace, customer retention is more important than ever.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. The Role of Hosted Contact Centers in Customer Retention In an increasingly competitive marketplace, customer retention is more important than ever.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Playvox

JULY 14, 2023

Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74