Contact center software Employee engagement Gamification 
Liveops
MARCH 11, 2021
Engaging with your team on a regular and frequent basis allows you to get a pulse check on their productivity and overall sentiment. Try not to align employee happiness with employee engagement. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.
Noble Systems
APRIL 21, 2020
The heart of the call center is its people, often called representatives, or agents, who are on the front-line of these communications. Equally important is the call center software used to manage all of those contacts. 7 Advanced Contact Center Software Features.
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Fonolo
JANUARY 31, 2023
Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. How to Buy Contact Center Software 6.
Noble Systems
APRIL 14, 2021
The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Companies no longer need to provide a large space with desks, chairs, equipment, etc. as well as a place to house it.
Aspect
JANUARY 21, 2019
Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture.
Noble Systems
MARCH 19, 2021
While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena.
Liveops
MARCH 15, 2021
Engaging with your team on a regular and frequent basis allows you to get a pulse check on their productivity and overall sentiment. Try not to align employee happiness with employee engagement. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.
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