SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And, it’s how you’ll keep work-life balance and morale high for your agents. Fun fact: we loved this article on 27 ways to keep kids entertained while working from home.

Call Center 94

Call Center Morale Coaching Cloud contact 94

SharpenCX

FEBRUARY 25, 2020

And, this hurts you, team morale, and your customers. Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit. Which is exactly why actors and entertainers wait in a green room prior to going on TV. Each disengaged employee can cost you $2,246 , according to ADP.

Call Center 76

Call Center Morale Metrics Abandon rate 76

SharpenCX

APRIL 29, 2020

We harbored some customer goodwill and boosted agent morale and inclusion in the process. Some of your agents are newly-minted substitute teachers, dog walkers and toddler-entertainers. Remember – agents are an integral part of your company, too. They don’t need to be planted in their seats 100% of the time they’re at work.

Coaching 76

Coaching Management Contact Center Morale 76

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. Balancing Workloads In dynamic call center environments, workload imbalances can lead to inefficiencies. This not only boosts agent morale but also ensures consistent service quality levels.

Wait times 52

Wait times Telecommunications Call Center CRM 52