Liveops

MARCH 11, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . A successful virtual community involves more than having great collaboration software. Hosted events can merge fun and networking and encourage buddy systems within the organization. Provide professional development.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Talkdesk

AUGUST 28, 2017

Our Kickoff “Designing Your Intelligent Contact Center” event in Chicago was a huge success and a lot of fun! Check out our top nine moments and make sure your contact center is working for you. #9. Join us at our New York City or Austin, Texas events in September and design your intelligence contact center!

Contact Center 51

Contact Center Contact center software Upselling Engineering 51

Tethr

JULY 6, 2020

In most industries, there was an enormous spike in customer contacts as soon as the COVID-19 outbreak hit. Some teams quickly found that their contact center software didn’t have the power of scalability. All companies need a plan in place to handle emergencies, especially contact centers.

Call Center 111

Call Center At home agents Contact Center Contact center software 111

VocalCom

JANUARY 1, 2018

Customers might be sent interesting marketing offers or sales event information when they are in or near a store. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 89

Contact center software Contact Center Chatbots Sales 89

3CLogic

AUGUST 3, 2021

Cloud call center solutions also enable managers to send messages directly to their agents to notify them of spikes in call volume or hold times as they arise. In the event that one department is extremely busy and another is under-allocated, managers should be able to redirect agents to areas where they are needed most.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. According to the company, 100 million hours of video are viewed daily on the platform. As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. We’re still at the beginning (See “Data Dump: Update on Call Center Cloud Migration.” ” ) The CEO of RingCentral found an impactful way to demonstrate this at the RingCentral analyst event last week.

CRM 98

CRM Contact Center Contact center software Call Center 98

Hodusoft

JUNE 15, 2020

HoduSoft, one of the leading VoIP service providers, has organized a live event for enhancing customer service through omnichannel contact center software (HoduCC). This event will deliver the key information about the software including: Difference between Call Center software and Contact Center software.

Contact center software 52

Contact center software Contact Center voip call center software 52

Hodusoft

JULY 16, 2020

The event took place on Jun 25, 2020, 5 PM – 5:45 PM (IST). The webinar comprehensively explains how HoduCC – omnichannel contact center software helps in delivering enhanced customer engagement. Consequently, we had organized a live webinar on omnichannel experience that can enhance customer engagement.

Contact center software 52

Contact center software voip call center software Contact Center 52

VocalCom

SEPTEMBER 10, 2018

In addition to sales events, be sure to reward your loyal customers with special discounts that are meaningful to them. Communications should always be clear, whether they entail customer service interactions or information about promotional events. Customers love to save money, and helping them do so is one step toward loyalty.

Contact center software 72

Contact center software Telecommunications Advertising Contact Center 72

Aspect

SEPTEMBER 29, 2021

Join us there for our new beginning and get insight from our thought leaders, find out about upcoming events, plus learn more about the future of contact center software, employee experience and customer experience. . Join the conversation, stay up to date on events, product updates and so much more. . .

Contact center software 62

Contact center software Contact Center Customer Experience Management 62

Upstream Works

MARCH 21, 2019

In the event that we do need to interact with a business, having multiple options for engagement definitely helps. Central to this is an effective contact center software integration strategy that provides visibility to all customer journey information within the omnichannel agent desktop. Consistency and Knowledge.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

Hodusoft

JUNE 9, 2022

HoduSoft was honored to become a part of this global networking event. We were able to meet the industry biggies at this massive tech event. It was gratifying to be recognized for how our software products have impacted businesses. HoduSoft stirred the enthusiasm of event participants with the basketball game and surprise gifts.

Contact center software 52

Contact center software Contact Center Technology Feedback 52

Hodusoft

SEPTEMBER 27, 2023

About the BPO Innovation Summit and Awards The BPO Innovation Summit and Awards is an excellent event that brings together industry leaders and innovators in the field of BPO and other customer service sectors. By offering products like HoduCC- Contact Center Software , HoduSoft has consistently pushed the boundaries of innovation.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Hodusoft

FEBRUARY 4, 2024

About the Digital CX Summit Digital Customer Experience Confex & Awards 2024 is an esteemed event that brings together industry leaders, innovators, and experts in the field of customer experience (CX) to discuss the latest trends, challenges, and solutions.

Contact center software 52

Contact center software Contact Center CRM Analytics 52

Hodusoft

MARCH 22, 2024

About Enterprise Connect 2024 Organized by Informa Tech, a market leading provider of integrated research, media, training, and events to the global tech community, Enterprise Connect 2024 is an event for professionals seeking the latest in communication and CX solutions. HoduSoft’s Participation: What to Expect? With booth no.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Hodusoft

JANUARY 16, 2024

HoduSoft at 31st Convergence India Expo: Showcasing Next-Gen Communication Solutions The 31st Convergence India Expo is just around the corner, and HoduSoft is all set to make an impactful presence at this event.

Interactive Voice Response 52

Interactive Voice Response Contact center software Contact Center contact center solutions 52

Hodusoft

MARCH 13, 2025

This impactful technology event will bring together leaders in ICT, telecom, and emerging technologies, providing a platform to showcase cutting-edge solutions and foster business collaborations. Don’t miss the opportunity to be part of this transformative event. Register Now!

Contact center software 52

Contact center software contact center solutions Contact Center Technology 52

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

OCTOBER 26, 2021

For the HoduSoft team, the event was an exhilarating experience meeting customers in person and knowing that the company’s products have positively impacted their business outcomes. . “We The HoduSoft leadership participated in the face-to-face event to meet customers and partners.

voip 52

voip Contact center software call center software Government 52

Calltools

SEPTEMBER 21, 2022

Running a thriving contact center requires effort, diligence, and research. Using the best contact center software, you can save time and offer excellent phone support for your customers. If your business is not using your contact center software effectively, you could fall behind your competitors.

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

VocalCom

SEPTEMBER 9, 2019

For example, make sure prices match on all channels, promotional events are advertised everywhere, shipping and return policies are clear, and spelling and grammar are correct. For example, your company should keep information current by clearly indicating sales event dates, service hours, accepted payment methods, and product availability.

Contact center software 54

Contact center software Advertising Contact Center Sales 54

teleopti

OCTOBER 9, 2018

Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. Teleopti is proud to announce its availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store.

Contact center software 48

Contact center software Enterprise Contact Center 48

NobelBiz

AUGUST 6, 2024

Call Initiation Outbound IVR systems dial the customer as an echo to predefined events or schedules, which bring about these triggers: appointment reminders, due dates, or other special offers. It delivers advanced customer interaction and increases operational efficiency. How Does Outbound IVR Work?

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software Construction 98

Tethr

MARCH 17, 2020

There has been an enormous spike in customer contacts in most industries since the COVID-19 outbreak. To handle this, their contact center software must have the power of scalability. All companies need a plan in place to handle emergencies, especially call centers. Decide how to handle increased call volumes.

Contact Center 74

Contact Center Transportation Call Center Contact center software 74

VocalCom

APRIL 15, 2019

Channels such as Instagram and Snapchat are excellent for sharing visual brand content, such as images of new products or recent events. Visual content can also be used to share testimonials, information about partnerships with other brands or social causes, or current company events. Share brand stories. Engage customers in contests.

Contact center software 54

Contact center software Education Self service Contact Center 54

Hodusoft

AUGUST 21, 2023

Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annual CNC EXPO 2023. The event is scheduled to take place from 25 th August to 27 th August 23 at Hitex, Hyderabad.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

VocalCom

JANUARY 7, 2019

In addition, some channels may need extra support during peak business times, such as holiday or sales event periods. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Customer Service 59

Customer Service Contact center software Chatbots Contact Center 59

VocalCom

DECEMBER 10, 2018

Sometimes, brands offer exceptional sales events with the promise of heavy discounts. This way, everyone can benefit from your sales event and feel that their money is going toward a purchase they actually want to make. Give them discounts on the products they want. Personalize each experience.

Contact center software 54

Contact center software Telecommunications Contact Center Chatbots 54

Hodusoft

SEPTEMBER 18, 2023

HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event. In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

Hodusoft

JUNE 30, 2022

The transformation from landline phones to VoIP to unified communication software has been revolutionary. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends. HoduSoft participated in the global networking event showcasing its innovative UC products.

voip 52

voip Contact center software Enterprise Technology 52

JustCall

MARCH 9, 2023

As per Shep’s ACA 2022 study Top 6 Contact Center Features Every contact center solution provides plenty of features to enhance contact center functionality. The following contact center features list covers the most significant ones.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

Hodusoft

JUNE 30, 2022

The Customer Contact Week event brought together all the players in the ICT sphere to highlight the industry trends in communication technology. HoduSoft, one of the prominent names as UC product manufacturer, participated in the event guiding the audience on their diverse product suite on Unified Communications.

Contact Center 52

Contact Center Contact center software CRM Feedback 52

SharpenCX

APRIL 29, 2020

Get 29 tips to improve coaching in your contact center. Here’s a condensed version of Your Call Center Manager Playbook. Plan for all-company events and downtime. Instead of locking agents down and not letting them attend, managers worked with agents to create a plan for who would attend which all-company events.

Coaching 76

Coaching Management Contact Center Agent Empowerment 76

VocalCom

JULY 30, 2018

Conduct focus groups and events. In addition, you may hold events at retail locations or participate in trade shows for further engagement. In addition, you may hold events at retail locations or participate in trade shows for further engagement.

Journey mapping 48

Journey mapping Contact center software Surveys Big data 48

VocalCom

JULY 10, 2017

By streamlining the process, call centers may save costs with faster resolutions, and agents and managers will be more efficient and confident in their roles. Employees should always be informed of current events at the company. The post 5 Ways to Improve Communication in the Call Center appeared first on Vocalcom Blog.

Call Center 54

Call Center Contact center software Morale Contact Center 54

JustCall

MARCH 7, 2023

Removing these out of the picture naturally makes operating a cloud contact center cheaper. You only need cloud contact center software, and you can run a fully-functional omnichannel contact center with limited resources. How much does a cloud contact center software cost?

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52