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At the heart of contactcenters, Customer Lifetime Value emerges as the bedrock—a critical KPI that captures the lasting echoes of exceptional service, unwavering loyalty, and meaningful connections. Brad Butler, ContactCenterSoftware Consultant @NobelBiz How do you calculate the CLV?
In essence, the components of interaction analytics in a call center are a harmonized dance of technology, data, and human insights, all geared towards one singular goal: elevating the customer experience. At the forefront of this revelation are call centers, where myriad of these interactions occur daily.
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