ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. What is gamification?

Gamification 194

Gamification Morale Contact center software B2B 194

Hodusoft

NOVEMBER 6, 2024

Invest in the Right Contact Center Software After identifying key metrics and KPIs, it’s time to handpick the right contact center software solution. You need to make sure you’re using the right contact center software to power your quality assurance strategy.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

SharpenCX

FEBRUARY 6, 2018

Managers try their best to improve productivity and morale, but most of the time the incentives and programs:· Involve more work· Only benefit a small group· Distract from their jobsIn the end, agents are left with incentive programs that either [.].

Gamification 52

Gamification Contact Center Contact center software Morale 52

Aspect

JANUARY 21, 2019

Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture. These breakthroughs don’t address the needs of the contact center staff who are not agents.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Choosing the best virtual contact center platform for your needs. as well as a place to house it.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

AUGUST 28, 2023

Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. Agent Attrition Woes Agent attrition – the phantom haunting every contact center.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98