Liveops

MARCH 11, 2021

Watch the full webinar here. . Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Give your agents time to adapt. “It really starts with the right individual.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Liveops

MARCH 15, 2021

Watch the full webinar here. . Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Give your agents time to adapt. “It really starts with the right individual.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Webinar-on-Demand: Work From Anywhere – The New Employee Experience. as well as a place to house it.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

FEBRUARY 27, 2024

Agent Training Enhancing agent skills and knowledge carries a lot of importance for improving call center performance. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Watch the free on-demand webinar here. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52