Dialer 360

MAY 1, 2023

The insurance industry is known for providing valuable financial protection to individuals and businesses. One way insurance companies can improve their customer experience (CX) is by leveraging contact center software. What is Contact Center Software?

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Contact center software Contact Center Wait times First call resolution 48

Hodusoft

JUNE 27, 2024

Omnichannel Strategies for BFSI: Enhancing Customer Experience with Contact Center Software Do you know the top priority of today’s customers? In this blog, you will get to explore the importance of omnichannel strategies in enhancing CX and how contact center software can support omnichannel strategies in the BFSI sector.

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Contact center software Contact Center Customer Experience Banking 59

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In this blog post, we have discussed how specialized e-commerce contact center software can enhance e-commerce sales.

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Contact center software Contact Center Sales Interactive Voice Response 52

ROI CX Solutions

JANUARY 8, 2025

Cloud-based contact center software offerings continue to grow 2. Wide adoption of self-service contact center options 4. AI taking center stage in the CX world 5. Stay on top of trends in the call center industry with us! Read Time: 7.5 Minutes Table of contents 1.

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Call Center Contact center software Chatbots Interactive Voice Response 52

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

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Contact center software Enterprise Contact Center Interactive Voice Response 52

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

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Contact center software Contact Center call center software contact center solutions 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. Let’s get a more detailed view of how omnichannel contact center software helps in improving the ROI of BPOs.

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Contact center software Contact Center contact center solutions outsourcing 52

Hodusoft

MARCH 26, 2025

Our contact center softwareHoduCC omnichannel CX suite has helped many e-commerce companies of different sizes in delivering exceptional CX. The contact centers of e-commerce firms handle various types of queries and issues pertaining to products, delivery status, billing payment issues, problems with checkout, and more.

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Contact Center Contact center software Interactive Voice Response contact center solutions 52

ShepHyken

SEPTEMBER 8, 2017

Giveaway: In this whitepaper, “ Exposing the True Cost of Legacy Contact Center Software ” Sharpen gets real about the true impact it can have for your operations, agent satisfaction, and customer service. About: Murph Krajewski is VP of Marketing at Sharpen , a cloud based contact center platform.

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Contact center software Contact Center Technology Customer Support 218

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? But only 11 percent of decision-makers in the insurance industry focus on omnichannel experiences to deliver quality experiences for customers. If you’re an insurance service provider, then you must know this.

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Contact center software Contact Center Interactive Voice Response Engineering 52

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

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Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. An Understanding of HIPAA Compliance for Contact Centers How Does HIPAA Compliance for Contact Centers Work?

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Contact center software Contact Center Healthcare Accountability 52

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

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Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

JANUARY 30, 2025

In this blog, you can explore everything related to omnichannel contact center software starting from what it is? why it is important to key strategies for implementing an omnichannel contact center. What is Omnichannel Contact Center Software? Lets get started.

contact center solutions 52

contact center solutions Contact Center Contact center software Multichannel 52

Hodusoft

NOVEMBER 14, 2024

.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list. About HoduCC and What Makes HoduCC’s Predictive Dialer Special?

Interactive Voice Response 52

Interactive Voice Response Contact center software Abandon rate Average Handle Time 52

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” It happens by design.”

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. Start Growing With HoduSoft Contact Center Software Talk to Our Expert!

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Contact center software Chatbots Contact Center contact center solutions 52

Fonolo

DECEMBER 15, 2022

Your call center platform will give you plenty of quantitative data, such as abandonment rates and service levels, which you can compare against your qualitative data, which includes customer feedback and surveys. Invest in the Right Contact Center Software. How to Buy Contact Center Software.

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Call Center Contact center software Abandon rate Self service 138

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. Table of Contents What Is an Omnichannel Contact Center? What Are the Benefits of Having an Omnichannel Contact Center?

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Contact Center Contact center software Multichannel APIs 52

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork.

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Contact center software Contact Center Interactive Voice Response CRM 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

Contact center software 52

Contact center software Banking Contact Center Finance 52

Hodusoft

NOVEMBER 27, 2024

Cost Efficiency Depending on what industry you’re in and which study you read, retaining an existing customer could be up to 25 times cheaper than acquiring a new one! How Can Robust Call and Contact Center Software Enhance Customer Loyalty? Read on and thank us later!

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Best practices Contact center software Contact Center Advertising 52

SharpenCX

JULY 22, 2024

Read about what new AI technology within contact center software will transform both agent and customer experiences.

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Contact Center Contact center software Technology Customer Experience 67

CX Accelerator

JULY 22, 2019

Contact center platforms can import and display the data in an executive dashboard to provide a holistic view of top-level, touch-point KPIs in a single, clean interface. If companies experience integration issues or are not using contact center software, data can be manually consolidated in a spreadsheet.

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Contact Center Analytics Interactive Voice Response First call resolution 182

CX Accelerator

JULY 22, 2019

Contact center platforms can import and display the data in an executive dashboard to provide a holistic view of top-level, touch-point KPIs in a single, clean interface. If companies experience integration issues or are not using contact center software, data can be manually consolidated in a spreadsheet.

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Contact Center Analytics Interactive Voice Response First call resolution 174

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Our HoduCC omnichannel contact center software is one such useful tool that has helped many e-commerce companies of different sizes.

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Abandon rate Contact center software Interactive Voice Response Contact Center 52

Hodusoft

DECEMBER 11, 2024

As per a study conducted by Bain & Company, brands that deliver great CX can achieve four to eight percent higher revenue growth than the industry average. When AI is integrated into communication systems such as call center software or contact center software, organizations can enhance the way they provide CX by leaps and bounds.

Personalization 52

Personalization Contact center software Metrics Customer retention 52

Hodusoft

JANUARY 8, 2025

Some of the sophisticated technologies include contact center software and VoIP technology. Enhancing Microfinance Customer Support with Contact Centers In the beginning of the last section, we have discussed the importance of contact centers and contact center software solutions for microfinance companies.

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voip Contact Center Contact center software contact center solutions 52

SharpenCX

NOVEMBER 10, 2017

The post How Top Performing Contact Centers Will Own 2018 appeared first on Sharpen Contact Center Software. 2018 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time [.].

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Contact Center Contact center software Customer Experience 129

Hodusoft

JANUARY 28, 2025

It features interactive sessions, significant presentations from industry leaders, live product demonstrations, and a vibrant exhibit floor showcasing the latest tools and solutions driving business transformation. HoduSoft has always been at the forefront of delivering solutions that cater to businesses of all sizes and industries.

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Contact center software voip Contact Center contact center solutions 52

Hodusoft

AUGUST 21, 2024

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. Many industry experts and thought leaders have also lauded India’s BPO industry.

outsourcing 52

outsourcing Contact center software Government call center software 52

Hodusoft

DECEMBER 13, 2021

Gartner has bestowed another recognition on us— our Call and Contact Center software, HoduCC, has been recognized as a Category Leader for Predictive Dialer by GetApp. . The sources include reviews by users, analysis of product information, and industry data. A Category Leader is a product with the highest score.

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Contact center software Contact Center Interactive Voice Response Enterprise 98

Hodusoft

MARCH 22, 2022

The event took place in Las Vegas Convention Center on 16th & 17th March this year. “It It was a tremendous success and opportunity to meet all experienced and industry-leading speakers under one roof. The event saw participation from across the world with over 300 industry-leading speakers, 3,000 attendees, and 200 suppliers.

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Contact Center Contact center software call center software Telecommunications 98

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

Callminer

NOVEMBER 18, 2020

Steve Bufton is the Director of Contact Center Operations at Donlen (Fleet Management division of Hertz). The contact center industry is rapidly evolving – whether you’re in the fleet space like Donlen or something else – with a variety of macro trends…”. Especially in the legal industry, people want to be heard.

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Contact Center Call Center Gamification Wait times 345

Hodusoft

FEBRUARY 9, 2022

As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software.

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Contact Center Technology Contact center software Chatbots 98

Talkdesk

APRIL 13, 2021

The Managed Services Provider (MSP) industry is thriving and expected to grow around 55% in the next three years. A knowledgeable administrator helps contact centers to improve operational efficiency and revenue. What are the benefits for Talkdesk customers?

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outsourcing Customer advocacy Contact Center Contact center software 133