Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Let me share some of the reasons Webex Contact Center received this recognition. Award Winner Second Year in a Row. Cloud Agility.

Contact Center 116

Contact Center Technology contact center solutions Virtual Agent 116

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork.

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

VocalCom

JUNE 17, 2019

The cost benefit to your brand is significant as well: Chatbots Magazine cites that businesses can save up to 30% in customer support costs. Here are five specific reasons why customers love them—and how you can improve your service with the help of these digital assistants. They love the benefit of self-service.

Chatbots 48

Chatbots Contact center software Self service Banking 48

VocalCom

JULY 9, 2018

Chatbots Magazine states that 67% of people expect to use messaging apps when engaging with a brand. Self-service options are excellent for saving customers effort. According to Glance, 67% of customers hang up the phone when they are unable to reach a service representative. The option to speak to an agent.

Interactive Voice Response 48

Interactive Voice Response Contact center software Chatbots Self service 48

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.

Contact Center 52

Contact Center Engineering Education Banking 52

CSM Magazine

AUGUST 16, 2024

Your agents can see a customer’s purchase history, support interactions, and preferences, enabling them to provide personalized and efficient service. Cloud solutions also offer a range of other tools to streamline customer service operations.

Omni-channel support 52

Omni-channel support Customer Service CRM Contact center software 52