Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Let me share some of the reasons Webex Contact Center received this recognition. Award Winner Second Year in a Row. Cloud Agility.

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Contact Center Technology contact center solutions Virtual Agent 116

CSM Magazine

OCTOBER 7, 2024

Modern contact centers offer the ability to scale and adapt, helping businesses efficiently manage changing demands while keeping costs and resources in check. Businesses can confidently protect their customer data by using a contact center solution with built-in security and compliance features.

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contact center solutions Contact Center Interactive Voice Response virtual call center 52

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

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Best practices Call Center Omni-channel support Management 52