SharpenCX

AUGUST 18, 2020

When you do, productivity, morale and customer satisfaction suffer. Find omnichannel software that makes life easier for your team. Nearly two-thirds of contact center leaders struggle to realize intended ROI from their contact center because they can’t integrate their systems and channels.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

When you do, productivity, morale and customer satisfaction suffer. Find omnichannel software that makes life easier for your team. Nearly two-thirds of contact center leaders struggle to realize intended ROI from their contact center because they can’t integrate their systems and channels.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Loss of Morale “So near, yet so far.” It feels like snatching defeat from the jaws of victory.

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

Hodusoft

APRIL 2, 2025

It can leave an indelible impact on some agents’ morale, productivity, and mental well-being. Ensuring Consistent Service Quality Telecom contact centers often face the challenge of maintaining consistent service quality across multiple channels. Interested in automating your telecom center? Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

SharpenCX

APRIL 25, 2019

You might feel like you’ve failed an important team member, and agent morale dips from all the people who make an exit. Stop Losing Agents in your Contact Center through Employer Engagement appeared first on Sharpen Contact Center Software. The post Sick and Tired of Turnover?

Contact Center 75

Contact Center Contact center software Morale 75

SharpenCX

OCTOBER 9, 2018

Losing agents costs your company thousands of dollars, slows productivity, and brings down agent morale. We know that attrition is taxing on contact centers, but why is. The post 8 Reasons for Agent Burnout (and how to avoid it) appeared first on Sharpen Contact Center Software.

Agent burnout 72

Agent burnout Contact center software Morale Contact Center 72

Fonolo

JUNE 9, 2020

Once you’ve selected and established the KPIs that fit your contact center’s needs, you’re ready for the next step. Most contact center software will include analytics, which you can use to measure the activity of your contact center agents over your chosen period of time (6 months, for example).

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

3CLogic

AUGUST 3, 2021

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Failing to do so could result in a series of business challenges including lost sales, diminished customer loyalty, and damaged employee morale.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

SharpenCX

APRIL 16, 2019

Poor morale in your contact center is the silent killer of productivity and performance. The post 7 Data-Backed Ways to Engage Employees (Free Pizza and Branded Swag Not Included) appeared first on Sharpen Contact Center Software. They’ll lack inspiration and motivation, and plummet customer satisfaction.

Contact center software 64

Contact center software Morale Contact Center 64

Aspect

JANUARY 21, 2019

Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture. These breakthroughs don’t address the needs of the contact center staff who are not agents.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

SharpenCX

MAY 12, 2020

Training is integral for providing a good customer experience, but it’s just as important in helping employee morale and engagement. Creative coaching and training ideas can be an organic way to build culture, improve morale, and help customer service agents learn and grow more. Making Training Engaging.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

SharpenCX

JULY 24, 2018

A revolving-door of agents (on average, 45 percent) isn’t good for morale, or for your customers. The post Don’t Settle for Satisfied Agents appeared first on Sharpen Contact Center Software. Are your agents happy, or happy enough? We have to talk about agent experience [.]. We have to talk about agent experience [.].

Contact center software 59

Contact center software Morale Coaching Contact Center 59

Calltools

MAY 3, 2023

Excellent customer service happens with excellent contact center agents, and agents achieve excellence when you help them flip the switch on that vicious cycle. When you help your agents become motivated and engaged, improve their skills, and satisfy customers, the whole team’s morale and confidence are bolstered.

Contact Center 98

Contact Center Coaching Average Handle Time Analytics 98

SharpenCX

JUNE 15, 2018

Contact center stress is the bane of B2C companies across the globe. Beleaguered agents cause your team’s efficiency, morale, and customer satisfaction to plummet. The post 4 Causes of Contact Center Stress Managers can Absolutely Fix appeared first on Sharpen Contact Center Software.

Contact Center 52

Contact Center B2C Management Contact center software 52

SharpenCX

FEBRUARY 6, 2018

Managers try their best to improve productivity and morale, but most of the time the incentives and programs:· Involve more work· Only benefit a small group· Distract from their jobsIn the end, agents are left with incentive programs that either [.].

Gamification 52

Gamification Contact Center Contact center software Morale 52

SharpenCX

DECEMBER 30, 2019

Internally, it breaks down team morale. The post How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences appeared first on Sharpen Contact Center Software. Unproductive, undervalued agents can’t make customers happy.

Agent Empowerment 94

Agent Empowerment Contact Center Contact center software Morale 94

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Choosing the best virtual contact center platform for your needs. as well as a place to house it.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Callminer

AUGUST 6, 2019

If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

SharpenCX

MAY 10, 2022

Boost Morale and Satisfaction for Your Agents. Agent job satisfaction is now central to nearly every other metric in your call center. Whether your agents are new or seasoned, spending too much time on repetitive tasks can tank their morale and send customer satisfaction plummeting. . Contact Center Automation Trends.

Contact Center 76

Contact Center Morale call center software Chatbots 76

NobelBiz

MAY 28, 2024

The average incoming call abandon rate for global call centers was 6.44% in 2021, highlighting the importance of managing hold times and call volumes to reduce abandoned calls. Agent Morale When agents are constantly engaged and challenged with a variety of tasks, it can lead to higher job satisfaction. – Time Doctor 2.

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And, it’s how you’ll keep work-life balance and morale high for your agents. In fact, companies with flexible work policies reap pretty hefty rewards.

Call Center 94

Call Center Morale Coaching Cloud contact 94

SharpenCX

JUNE 12, 2023

Deliver a Consistent Agent Experience For remote and hybrid models to work, your contact center software and communications systems need to adapt seamlessly to a wide variety of locations. Improve the remote agent experience and team morale by taking time to recognize good work on a regular basis and rewarding it appropriately.

Coaching 67

Coaching Morale Contact center software Call Center 67

VocalCom

JULY 10, 2017

Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale. When it comes to customer service, effective communication in the call center leads to more satisfied employees and customers who are more likely to commit to a brand for the long-term.

Call Center 54

Call Center Contact center software Morale Contact Center 54

SharpenCX

APRIL 14, 2020

It leads to low morale, poor customer service, and high agent turnover. It’s one of the primary customer service metrics that helps you prove contact center results. Studies have revealed a direct correlation between customer satisfaction, customer loyalty, corporate revenues, employee morale and performance.

Metrics 84

Metrics Customer Service Employee engagement Morale 84

JustCall

MARCH 7, 2023

Allowing them to work from home can boost their morale and productivity and help you attract and retain talent in your organization. Further, contact centers generally look to hire agents globally or regionally for linguistic regions. Removing these out of the picture naturally makes operating a cloud contact center cheaper.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

Hodusoft

AUGUST 15, 2024

The workloads shift to experienced employees, which can lead to burnout and reduced morale. Let’s take the example of the call center industry, which is infamous for its high employee attrition rate. If you want to try our omnichannel CX suite and call and contact center software, contact us today and book a free demo.

Contact center software 59

Contact center software Contact Center Call Center Surveys 59

SharpenCX

FEBRUARY 25, 2020

And, this hurts you, team morale, and your customers. Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit. Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement appeared first on Sharpen Contact Center Software.

Call Center 76

Call Center Morale Metrics Abandon rate 76

VocalCom

JULY 1, 2019

Contact center managers should mentor them, encouraging their best practices and assisting them when they have concerns. Peers may also be paired together to encourage ongoing learning and moral support. The post Contact Center Agents: The Key to Great Customer Experiences appeared first on Vocalcom Blog.

Contact Center 48

Contact Center Customer Experience Contact center software Average Handle Time 48

Altivon

JUNE 7, 2020

Virtually all major contact center software vendors stepped up to the plate, offering free interim licensing. It enables greater schedule flexibility and employee morale. We leverage contact center software and team-oriented tools to stay connected with our customers and our teammates.

Contact Center 52

Contact Center Chief Customer Officer Contact center software Morale 52

SharpenCX

MAY 5, 2020

If you hold agents to a standard they believe they can’t affect, morale and engagement decline rapidly. The post Setting up Success in the Long Term: Retain and Engage Contact Center Employees by Fostering Your Customer Service Representative’s Career Goals appeared first on Sharpen Contact Center Software.

Contact Center 90

Contact Center Customer Service Coaching Metrics 90

SharpenCX

APRIL 29, 2020

We harbored some customer goodwill and boosted agent morale and inclusion in the process. The post Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations appeared first on Sharpen Contact Center Software.

Coaching 76

Coaching Management Contact Center Morale 76

SharpenCX

DECEMBER 4, 2019

One where your employee morale lives at the heart of your business. The post Build a Business Case for the Customer Happiness Agent: Contact Center Employees Live at the Core of Customer Experience Strategies in 2020 appeared first on Sharpen Contact Center Software.

Contact Center 67

Contact Center Customer Experience Wait times Contact center software 67

Playvox

FEBRUARY 13, 2023

Related Article: Surprising Ways to Use QA to Boost Agent Engagement and Morale Keep Investing In Quality Management To Stay Ahead Of The Competition You can’t manage what you can’t measure, so maintaining a solid budget for quality management should be a top priority for every customer support center.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

SharpenCX

APRIL 22, 2020

Acting with intention and connecting your team to purpose has big benefits for team productivity, morale, and retention, too. But the sentiment remains true: make decisions that align with your values, and you’ll build loyal customers who pay back the dividends. Learn how. The customer’s best interest is at the heart of what they do. .

Customer Experience 76

Customer Experience Scripts Contact Center Contact center software 76

SharpenCX

OCTOBER 22, 2019

In a contact center, you’re in the business of serving customers. It’ll improve agent morale and engagement, and skyrocket your business outcomes. Use a CSAT wallboard to keep this mentality top of mind and remind agents of their purpose with every interaction.

Metrics 64

Metrics Call Center Abandon rate Customer Service 64

ProProfs Blog

APRIL 2, 2019

For example, if you sell contact center software, a customer might ask your team how to make a host of changes to the user interface. Instead, it may be worth encouraging agents to ask their peers for advice, especially on complex issues.

Contact center software 83

Contact center software Morale Personalization Customer Support 83

Fonolo

SEPTEMBER 21, 2023

Most contact center software will include analytics, which you can use to measure the activity of your contact center agents over your chosen period of time (6 months, for example). Plus, it shows them that their employer is willing to invest in them, which is always great for morale.

Call Center 87

Call Center Schedule adherence Average Handle Time Construction 87