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How to Keep Agent Morale High (Even After Customer Service Week Ends)

SharpenCX

The post How to Keep Agent Morale High (Even After Customer Service Week Ends) appeared first on Sharpen Contact Center Software. But, that doesn’t mean you start fresh next week with your list of priorities and go back to the norm.

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Achieving Excellence: Best Practices for Contact Center Performance and Quality Assurance

Hodusoft

Invest in the Right Contact Center Software After identifying key metrics and KPIs, it’s time to handpick the right contact center software solution. You need to make sure you’re using the right contact center software to power your quality assurance strategy.

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Guest Blog: How to Use Gamification to Improve Agent Motivation

ShepHyken

Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. Secondly, games can help to improve morale and minimize turnover. He’s passionate about delivering better customer contact, in both inbound and outbound environments.

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Morale: Your Best Weapon Against Contact Center Stress

SharpenCX

Learn to reduce agent stress and why improving morale is essential to delivering excellent customer service. [.]. The post Morale: Your Best Weapon Against Contact Center Stress appeared first on Sharpen Contact Center Software.

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Why E-commerce Brands Struggle with Cart Abandonment? 7 Ways to Fix It

Hodusoft

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Loss of Morale “So near, yet so far.” It feels like snatching defeat from the jaws of victory.

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5 Ways to Reduce Average Wait Time in Call Center

Hodusoft

This can also lead to burnout, stress, and lower morale among staff. By reducing wait times, call centers can lower abandonment rates and ensure that more customer calls are answered and resolved. Higher Employee Morale When customer calls are handled efficiently, call center agents experience less pressure and frustration.

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6 Contact Center Tips to Boost Agent Morale

SharpenCX

The post 6 Contact Center Tips to Boost Agent Morale appeared first on Sharpen Contact Center Software. Whew, no more customer problems? Now, that would be a relief, wouldn’t it? Except that’s not the way it [.].

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