Contact center software Multichannel Study 
Hodusoft
JANUARY 17, 2024
Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.
VocalCom
MARCH 26, 2018
Indeed, Edelman’s 2017 global Trust Barometer revealed the biggest decline in consumer trust since the study was first introduced five years ago. A BT study found that, while 73% of respondents liked using digital self-service tools, 92% experienced problems using them. So what does this mean for your brand?
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VocalCom
FEBRUARY 5, 2018
According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied. As a Walker study affirms, by 2020 customer experience will overtake price and product as the key brand differentiator.
VocalCom
MARCH 19, 2018
According to a study by Collective Bias, 70% of millennial customers are influenced by their peers when making purchasing decisions. In addition, the study revealed that 30% of consumers are more likely to purchase a product recommended by a blogger who is not a celebrity. Greater peer influence.
VocalCom
FEBRUARY 12, 2018
A recent study by Conduent, which surveyed customers in the U.S. This statistic is hardly unique, as many studies reveal the same sentiment. A study by Coleman Parkes found that 91% of respondents would use an online knowledge base if it were available and designed to meet their needs. Personalize each experience.
Playvox
APRIL 21, 2023
Make sure your contact center is set up for digital success behind the scenes so that you can provide the experiences your customers demand. First, it’s important to understand the difference between multichannel and omnichannel customer service centers. What Is Omnichannel Customer Experience?
VocalCom
JANUARY 22, 2018
A Wunderman study found that 56% of customers feel more loyal to companies that demonstrate a deep understanding of their preferences and priorities. If your brand makes an effort to closely match products to your customers’ tastes, their satisfaction will increase. They become loyal customers.
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