Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming.

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Contact Center Technology Contact center software Chatbots 98

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. Unlike traditional phone systems, VoIP phones do not necessitate the purchase of additional phone equipment. And what features should it have?

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voip Contact Center Interactive Voice Response Telecommunications 52

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

Hodusoft

JULY 16, 2020

HoduSoft is one of the leading VoIP communication products companies having customers in 30 countries spread across 6 continents. The webinar comprehensively explains how HoduCC – omnichannel contact center software helps in delivering enhanced customer engagement.

Contact center software 52

Contact center software voip call center software Contact Center 52

NobelBiz

DECEMBER 11, 2023

Understanding Call Flows A call flow is like a roadmap that guides a phone call through a contact center. IVRs are the initial point of interaction, presenting options to the caller for a personalized experience. Round-robin call flows are commonly used in contact centers with a large number of agents and a high call volume.

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Call flow Interactive Voice Response Customer Experience Contact Center 105

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

DECEMBER 2, 2021

In the second installment of the two-part blog series based on video broadcasts by ClueCon Weekly, we present to you important highlights of the discussion with HoduSoft Co-Founder and Chief Technology Officer, Bharat Lalcheta. Voice is the life of VoIP.

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Technology voip Contact center software Engineering 52

Hodusoft

MAY 10, 2024

That’s because the COVID-19 pandemic made virtual call centers and contact centers a necessity rather than a convenience. Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations.

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virtual call center Call Center Contact Center call center software 52

NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. On the other hand, automatic call logging uses software to automatically capture and record call data, such as call duration, caller ID, and call outcome.

Call Logging 59

Call Logging voip Contact center software Contact Center 59

Hodusoft

MARCH 18, 2019

located in the heart of Ahmedabad city, in India, serves best-in-class VoIP Softwares all over the world. Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. HoduSoft Pvt.

voip 40

voip Contact center software Healthcare Contact Center 40

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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Contact Center Customer Support Contact center software outsourcing 52

Hodusoft

JUNE 28, 2023

If you let your imagination run wild, you may find it almost similar to traffic lights on a VoIP phone system. Busy Lamp Field (BLF) is an indicator (a light) on a VoIP phone system that enables you to see how many customer service representatives are available and how many of them are busy for a phone call at any particular time.

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voip Call Center Contact center software call center software 52

Hodusoft

JANUARY 22, 2019

located in the heart of Ahmedabad city, in India, serves best-in-class VoIP Softwares all over the world. Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. HoduSoft Pvt. It occupies Asia and Middle East region.

voip 40

voip Contact center software Healthcare Contact Center 40

Hodusoft

JUNE 30, 2022

The transformation from landline phones to VoIP to unified communication software has been revolutionary. The HoduSoft leadership presented its diverse UC software elaborating on how unified communication can drive efficiency for businesses. HoduSoft offers the following software as their unified communication solution.

voip 52

voip Contact center software Enterprise Technology 52

Hodusoft

AUGUST 21, 2018

located in the heart of Ahmedabad city, in India, serves best-in-class VoIP Softwares all over the world. Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. HoduSoft Pvt. It occupies Asia and Middle East region.

voip 40

voip Contact center software Healthcare Contact Center 40

JustCall

DECEMBER 23, 2022

JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. Plus, if you don’t have too many participants and would like to use Zoom with your VoIP provider, go for RingCentral. So without much further ado, let’s jump straight in.

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voip APIs CRM Enterprise 52

JustCall

JANUARY 31, 2023

Powered by AI, Dialpad doubles up as a unified communications platform that offers text messaging, VoIP calling, and video conferencing tools. Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1.

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voip Enterprise Interactive Voice Response CRM 52

Spearline

APRIL 25, 2019

Whether your carrier partners are delivering customer calls to your center, or enabling your agents to reach out to your customers across international networks, consistent and accurate presentation of CLI is something your business needs. What happens when you call back but your CLI is not presented correctly?

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Call flow Telemarketing Telecommunications CRM 40

JustCall

AUGUST 26, 2022

Contact Center as a Service (CCaaS): What is it? CCaaS or Contact Center as a Service is a cloud-powered contact center software or platform that a business may subscribe to monthly or yearly. It also ensures that your representatives are always present to reply to customer inquiries and demands.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026.

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voip CRM Telecommunications Analytics 52

Hodusoft

AUGUST 21, 2024

We salute BPO companies of all sizes for their valuable contribution and dedication, and we are proud to support them with our cutting-edge BPO contact center software and call center software to enhance their operations and customer experiences.

outsourcing 52

outsourcing Contact center software Government call center software 52

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. Call recording – Calls are recorded for quality and training.

voip 52

voip Interactive Voice Response APIs Contact Center 52

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers? What are the alternatives to call whispering?

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

NobelBiz

APRIL 12, 2021

IPBX is a hybrid technology that helps you maintain your PBX infrastructure while using VoIP for phone campaigns. What determines the price of VoIP software? In contrast to analog phones, the VoIP device transmits messages through the Internet. What are the advantages for Contact Centers?

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voip Interactive Voice Response Contact Center Telecommunications 52

NobelBiz

SEPTEMBER 30, 2020

Let’s define a Virtual Call Center In broad terms, a virtual call center is a piece of software that offers the possibility of remote work, blending cloud VoIP technology with multichannel or omnichannel solutions. Alright, let’s dive right in.

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virtual call center Call Center voip Contact Center 52

JustCall

APRIL 24, 2023

Introduction CallHippo is one of the most popular VoIP software providers in the market. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. Comparison Of the Top 8 CallHippo Software Alternatives 1.

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voip CRM Enterprise Call Center 52

JustCall

FEBRUARY 13, 2023

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. to build up this list.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

NobelBiz

MAY 16, 2023

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Fast forward a couple of decades into the present day, and we get a completely different picture.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

NobelBiz

NOVEMBER 15, 2022

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Fast forward a couple of decades into the present day, and we get a completely different picture. What is a Unified Agent Desktop?

Call Center 52

Call Center Contact center software Contact Center First call resolution 52

Babelforce

NOVEMBER 30, 2022

Contact Center as a Service refers to cloud-based software packages that contain everything a business needs to start a contact center. They will usually include features – such as call routing, dialers, IVR, and VoIP telephony – that allow a contact center to be easily started and scaled.

Contact Center 52

Contact Center Interactive Voice Response Automatic Callback Call Center 52

NobelBiz

MAY 16, 2023

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Fast forward a couple of decades into the present day, and we get a completely different picture.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. CloudTalk CloudTalk is a VoIP telephony system.

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Interactive Voice Response call center solutions CRM Contact Center 52

NobelBiz

FEBRUARY 22, 2023

It’s considerably easier to take a geographic landline with you when you move, or to get a VoIP number for any place you choose. Campaign Management is made easier: For outbound calls, this simplifies the administration and presentation of local caller-ID. So, why is a virtual local presence still so crucial?

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

NobelBiz

FEBRUARY 22, 2023

It’s considerably easier to take a geographic landline with you when you move, or to get a VoIP number for any place you choose. Campaign Management is made easier: For outbound calls, this simplifies the administration and presentation of local caller-ID. So, why is a virtual local presence still so crucial?

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

JustCall

APRIL 12, 2023

Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai JustCall Overview JustCall is a VoIP business phone system and contact center software ideal for small and mid-sized enterprises. Salesken SalesLoft Avoma Wingman 1.

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Sales Coaching CRM Contact center software 52

NobelBiz

APRIL 16, 2024

“Transforming customer engagement is not just about being present; it’s about seamlessly integrating channels and simplifying operations. Nobelbiz is known for its scalable, reliable, and comprehensive set of features, Nobelbiz stands out as a leading provider of Omnichannel Contact Center Software Platform.

Contact Center 52

Contact Center CRM Call Center Best practices 52

JustCall

APRIL 5, 2023

Top Features of RingCentral: VoIP and Video Conferencing RingCentral provides high-quality voice and video call features, which allow teams to collaborate and communicate effectively. G2 Rating: 4.3

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APIs Analytics Enterprise Feedback 52