Contact center software Quality management Study 
Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. In our study, communication was a hot topic among agents. Performance And Quality Management. Communication.
Callminer
NOVEMBER 18, 2020
It’s not always easy to juggle multiple calls as call center agents often do, but it should be a high priority to minimize wait times for customers. A study from 2014 found that most people were not willing to stay on hold for longer than 13 minutes. Voice of the Customer, CSAT, NPS and Customer Advisory Boards). Sean McPheat.
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Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. What Is A Quality Management Program?
Playvox
APRIL 21, 2023
Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations. Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
Playvox
JUNE 28, 2022
During the global pandemic, customers massively turned to digital communications, and, according to consumer studies , this change is here to stay. While presenting a tremendous opportunity for business growth, this trend also creates challenges for contact centers.
Cisco - Contact Center
DECEMBER 17, 2020
Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics. Organizations and administrators benefit from ease of management of contact center, collaboration tools, and users through the singular Webex Control Hub interface.
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