Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. Audit work through quality management programs that reflect the optimal customer experience. Sean McPheat. seanmcpheat.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Cisco - Contact Center

DECEMBER 17, 2020

Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics. All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

NICE inContact

NOVEMBER 9, 2018

Workforce management (WFM) software can help. WFM software is no longer for big contact centers. Look for a solution that is tightly integrated into your contact center software. This will eliminate the need to manage WFM as a separate application as well as give you the best results.

Contact Center 49

Contact Center Contact center software Benchmark First call resolution 49