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Auto attendants can also provide callers with important information such as office hours, directions to the facility, and emergency contact details. Telecom Telecom companies use auto attendants to route calls to different support tiers or departments such as technicalsupport, sales, or billing.
Starting Your Own ContactCenter Starting a contactcenter at your facility needs thorough due diligence and a clear purpose. For example, if your purpose is to only provide technicalsupport, a blended contactcenter may become costlier than you had planned.
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