Talkdesk

MAY 12, 2020

Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

Fonolo

SEPTEMBER 21, 2023

The Smart Contact Center Manager’s Guide to Managing High Call Volume But the real value of occupancy rate — if you’re looking to improve agent performance — is forecasting demand and ensuring that agents aren’t overworked. If your occupancy is consistently too high, expect both CSAT and agent satisfaction to sink.

Call Center 87

Call Center Schedule adherence Average Handle Time Construction 87

Noble Systems

APRIL 14, 2021

The virtual call center means reduced expenses for rent and operating costs. Virtual contact center software also eliminates the need for almost all hardware — servers, a PBX, phone terminals, etc. – Companies no longer need to provide a large space with desks, chairs, equipment, etc. as well as a place to house it.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Talkdesk

APRIL 10, 2019

Downtime: How many minutes or hours per month is your contact center software down or unavailable? If downtime is affecting your contact center, check out our 100% Uptime SLA agreement. Call SLA: Call SLA looks at what % of the calls are answered in X seconds.

Call Center 45

Call Center Metrics Schedule adherence First call resolution 45

Playvox

JULY 14, 2023

Are agents working on what they are scheduled to do? Look at schedule adherence and schedule compliance metrics. Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? This is likely the area where you can make the most significant impact.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. An All-in-One SMB Call Center Software Solution. Contact Us to get started.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

JustCall

MARCH 9, 2023

Peak-Hour Traffic You can leverage your contact center software to measure the peak hours each month or season to determine how many agents you require on duty. The total number of such instances can automatically be tracked using contact center software like JustCall.

Contact Center 52

Contact Center Metrics Abandon rate Average Handle Time 52