SharpenCX

JUNE 28, 2023

Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. Your call center reps will only be as good as the tools you equip them with. Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. But it’s more than that, too.

Call Center 67

Call Center Metrics call center software Contact Center 67

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. A wide range of telemarketing software is available to help telemarketing call centers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141