Mindtouch

MAY 19, 2020

After all, social distancing in the contact center is difficult to achieve. For hordes of tech laggards everywhere, this resulted in a hasty move to cloud contact center software—a move that they had put off for so long that if finally just turned around and sneezed on them. This looks set to do the same.

Technology 118

Technology Self service Chatbots Contact Center 118

CCNG

NOVEMBER 9, 2021

Ten years after we were told that Software is Eating the World, we’re now well aware that The Cloud is Eating the World. Hosted contact center software offerings continue to grow in number and sophistication, while legacy players rush to transform their products accordingly. CRM has long been in the cloud.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Tethr

JULY 6, 2020

Here are some areas contact centers are giving a little extra attention to after dealing with the side effects of the illness that shook up the whole world. A real strategy for sudden increased call volumes. In most industries, there was an enormous spike in customer contacts as soon as the COVID-19 outbreak hit.

Call Center 111

Call Center At home agents Contact Center Contact center software 111

Hodusoft

JANUARY 30, 2025

Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? In this blog, you can explore everything related to omnichannel contact center software starting from what it is?

contact center solutions 52

contact center solutions Contact Center Contact center software Multichannel 52

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In this blog post, we have discussed how specialized e-commerce contact center software can enhance e-commerce sales.

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. Let’s get a more detailed view of how omnichannel contact center software helps in improving the ROI of BPOs.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Enghouse Interactive

OCTOBER 17, 2024

Discover effective strategies to reduce inbound call volumes with advanced contact center solutions. Explore five key features, including omnichannel support, AI-powered virtual agents, and voice-enabled IVRs, and learn how Enghouse Interactive's CCaaS can enhance operational efficiency and customer experience.

Contact center software 72

Contact center software Contact Center contact center solutions Virtual Agent 72

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

Contact center software 52

Contact center software Contact Center Finance Abandon rate 52

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. An Understanding of HIPAA Compliance for Contact Centers How Does HIPAA Compliance for Contact Centers Work?

Contact center software 52

Contact center software Contact Center Healthcare Accountability 52

Hodusoft

OCTOBER 17, 2024

” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. By using our sophisticated call and contact center solutions, our customers have succeeded in taking their customer service to an altogether different level. It happens by design.”

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

Upstream Works

MARCH 21, 2019

When we speak of Customer Experience (CX) and strategies for improving it, we need to clearly define the inherent business value. The report also identifies speed of resolution, agent knowledge and ease of contact as key factors which foster that trust and loyalty. Consistency and Knowledge.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Vistio

MAY 1, 2023

When contact centers don’t implement new tools effectively, agents don’t use them. This is how to get the most out of new contact center software—and ensure your agents adopt it. Choosing the right software matters just as much as its implementation. And leaders don’t see the benefits of their investment.

Contact center software 59

Contact center software Contact Center Education Technology 59

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. Start Growing With HoduSoft Contact Center Software Talk to Our Expert!

Contact center software 52

Contact center software Chatbots Contact Center contact center solutions 52

Hodusoft

NOVEMBER 27, 2024

” Or, to paraphrase noted author Michael LeBoeuf’s quote for contemporary businesses, a loyal customer is the best business strategy of all! Although such scenarios are rare, some companies immensely benefit from this strategy. Customer loyalty is priceless.” Read on and thank us later! It can only be earned.

Best practices 52

Best practices Contact center software Contact Center Advertising 52

Fonolo

MARCH 14, 2023

Read on to find out the best call center retention strategies to guide your efforts. A Quick Introduction to Call Center Agent Retention Let’s begin with the basics. When we talk about call center retention, we’re referring to your business’ ability to keep the agents you’ve hired and trained.

Call Center 95

Call Center Contact Center Self service Contact center software 95

SharpenCX

AUGUST 1, 2022

Workforce optimization (WFO) is a group of strategies that work towards driving employee and operational efficiency and lower overhead costs through using data. The post 6 Signs Your Legacy Contact Center Software is Holding You Back appeared first on SharpenCX. You’ve got little to no workforce optimization.

Contact center software 67

Contact center software Contact Center Self service Virtual Agent 67

Playvox

DECEMBER 21, 2022

Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. Related Article: 5 Proven Strategies To Help Remote Contact Center Agents Feel Valued. Communication. Workforce Management.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

ShepHyken

APRIL 8, 2022

3 Advantages of Retail CX Strategy . Underlying its digital strategy is a push to personalize M&S’s digital shopping experience for M&S customers across two of its largest online categories, clothing, and home, with the help of Adobe Analytics and Adobe Target. . Encourage and support online and offline communities .

Customer Experience 208

Customer Experience Contact Center Contact center software Personalization 208

ShepHyken

APRIL 28, 2020

They discuss strategies for adapting to a remote workforce and ways to humanize a digital customer experience. About: Rowan Trollope is CEO of Five9 , a leading provider of cloud contact center software for the enterprise. Humanize the Customer Experience. How to Stay Connected in a Remote Economy.

Contact center software 168

Contact center software Cloud contact Enterprise Contact Center 168

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Here are five winning strategies. Related Article: Best Contact Center Software for Remote Workers 3. Engagement. Engagement. Engagement.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Fonolo

MARCH 30, 2021

TIP: Most contact center software will generate a Call Detail Record (CDR). With social media and mobile apps at their peak popularity, contact centers would do well to invest in an omni-channel strategy. If you’re looking for tips to improve your call abandonment rate, you’ve come to the right place.

Abandon rate 147

Abandon rate Contact Center Contact center software Call Center 147

Hodusoft

JANUARY 8, 2025

They not only need to tailor communication strategies but also create and maintain such targeted approaches, which can be highly resource-intensive. Some of the sophisticated technologies include contact center software and VoIP technology. Additionally, offering multiple channels for customer support (e.g.,

voip 52

voip Contact Center Contact center software contact center solutions 52

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This expectation has permeated the collections industry, leading to the adoption of omni-channel communication strategies.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Hodusoft

AUGUST 17, 2022

The omnichannel approach refers to a cross-channel strategy for customer support that provides an integrated experience to form better customer relationships across various touchpoints of the customer journey over traditional and digital channels. 7 Strategies to deliver a seamless omnichannel customer experience .

Contact center software 98

Contact center software Customer Service Contact Center Self service 98

Hodusoft

DECEMBER 11, 2024

Paul Hagen, a former Forrester CX analyst and the present head of Customer Experience & Innovation Strategy at West Monroe Partners, believes 75 percent of CX initiatives fail on execution. For instance, at HoduSoft, our HoduCC call and contact center software is powered by a wide array of AI features.

Personalization 52

Personalization Contact center software Metrics Customer retention 52

Talkdesk

APRIL 13, 2021

Talkdesk Managed Services partnership with PPT Solutions enables us to connect customers with expert administrators and focus on designing, implementing, and optimizing transformative strategies. Outsourcing contact center administrative tasks allows organizations to focus on developing contact center strategy and running the business.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

NobelBiz

OCTOBER 19, 2021

Contact centers require more than just assigning agents, attrition also plays a role in determining how many of them are needed to service each client. This metric and Key Performance Indicator is the Call Center Shrinkage. The post Call Center Shrinkage : Strategies and Tools for Decision-makers appeared first on NobelBiz®.

Call Center 98

Call Center Contact Center Metrics Accountability 98

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Leverage customer feedback mechanisms to monitor performance, shape policy and guide strategy (e.g., Voice of the Customer, CSAT, NPS and Customer Advisory Boards). Sean McPheat.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Hodusoft

JANUARY 17, 2021

You can maintain records of interactions and improve customers’ experiences by the use of contact center software. However, if you have contact center software it will keep track of customer services and complaints and give you analyzed reports. So, what do customers expect from a business? Quick response.

Contact center software 90

Contact center software Contact Center Interactive Voice Response Self service 90

SharpenCX

NOVEMBER 5, 2019

But if you don’t build call center improvement strategies that put what you find into action, your data is useless. The intel flowing through your contact center feeds a bottomless well of info about your business. Let’s put your data to work for a more profitable and successful contact center.

Call Center 98

Call Center Customer Experience Contact Center Metrics 98

Hodusoft

AUGUST 15, 2024

Employee Attrition : Types, Reasons, Effects, and Strategies to Control What comes to your mind when you read the term “employee attrition?” With the right knowledge and effective strategies, companies of all sizes across sectors can manage employee attrition. ” Big Quit? The Great Resignation? Mass Layoffs?

Contact center software 59

Contact center software Contact Center Call Center Surveys 59

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Our HoduCC omnichannel contact center software is one such useful tool that has helped many e-commerce companies of different sizes.

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

SharpenCX

JUNE 21, 2023

If text is such a high-volume communication channel for modern consumers, why don’t more call centers have an SMS strategy? An omnichannel call center strategy can save you time and money, while delighting your customers with service at every turn. SMS support allows a contact center to provide support via text.

Call Center 67

Call Center Contact center software Contact Center Banking 67