Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). Drucker once said “Do what you do best.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

MARCH 5, 2025

As per a study by Baymard Institute, the average cart abandonment rate is 70 percent in the e-commerce sector. And unsurprisingly the Baymard Institute study finds it the most common reason behind cart abandonment. However, a majority of them abandon their carts and leave the website abruptly! Strange but true!

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

Playvox

DECEMBER 21, 2022

Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. In our study, communication was a hot topic among agents. Communication. More engagement and opportunities to collaborate as virtual teams.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect. Obvious ROI.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect. Obvious ROI.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

Hodusoft

MARCH 26, 2025

A PwC study found three out of every five customers around the world feel online retailers have lost the human element of customer experience (CX). Our contact center softwareHoduCC omnichannel CX suite has helped many e-commerce companies of different sizes in delivering exceptional CX. Here are some of those: 1.

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. The demand for contact center software shot up considerably. According to Gartner , over 40% of customer service and support leaders experienced increased service contact volumes compared to original 2020 projections due to the pandemic. .

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Convoso

OCTOBER 10, 2019

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource Marketing Corp (RMC) was looking to maximize its contact center’s lead and agent efficiency. I’ve gained back 1-1.5

Contact Center 120

Contact Center Contact center software Outbound sales call center software 120

SharpenCX

AUGUST 21, 2019

The post How Netflix Moved Operations to the Cloud and Saw Revenue Boom to the Billions: A Digital Transformation Case Study on Creating Better Customer Experiences appeared first on Sharpen Contact Center Software.

Contact center software 69

Contact center software Customer Experience Contact Center 69

Hodusoft

SEPTEMBER 28, 2019

HoduCC – Contact Center Software is now offering WhatsApp feature to boost your business communication. HoduCC is a FreeSWITCH based contact center software that is suitable for all businesses. We have integrated the app in with our contact center software to improve business communication.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

Hodusoft

JANUARY 8, 2025

Limited Financial Literacy As per a study , just over half of adults (51 percent, to be precise) in South Africa are financially literate. Various studies have found even lower financial literacy rates in different countries and demographics in the Middle East. Additionally, offering multiple channels for customer support (e.g.,

voip 52

voip Contact Center Contact center software contact center solutions 52

Hodusoft

MARCH 18, 2025

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. A study found that over a third of Gen Zs feel that most e-commerce sites are not trustworthy.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Fonolo

JANUARY 12, 2023

Improved contact center operations . How to Buy Contact Center Software. FACT: A 2022 study says that call center agents reported a 69% improvement in job satisfaction after using AI tools to support their jobs. Tools like interactive voice response already lower stress in the call center.

Contact Center 138

Contact Center Interactive Voice Response First call resolution Contact center software 138

ShepHyken

APRIL 8, 2022

As per the Salesforce study, 82% of retailers are focused on improving customer experience. Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. Colossal Shift in the Retail Industry. There is a critical need to develop a 360-degree view of the customer.

Customer Experience 201

Customer Experience Contact Center Contact center software Personalization 201

Edify

JANUARY 4, 2021

Matt initially had an interest in aerospace engineering before finding his love for programming while studying at Purdue University. After graduating, he spent several years working at another contact center software company, quickly moving from a junior software engineer to team leader to senior software engineer.

APIs 96

APIs Contact center software Engineering Contact Center 96

VocalCom

MARCH 26, 2018

Indeed, Edelman’s 2017 global Trust Barometer revealed the biggest decline in consumer trust since the study was first introduced five years ago. A BT study found that, while 73% of respondents liked using digital self-service tools, 92% experienced problems using them. So what does this mean for your brand?

Self service 97

Self service Contact center software Interactive Voice Response Contact Center 97

VocalCom

FEBRUARY 5, 2018

According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied. As a Walker study affirms, by 2020 customer experience will overtake price and product as the key brand differentiator.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

VocalCom

MARCH 19, 2018

According to a study by Collective Bias, 70% of millennial customers are influenced by their peers when making purchasing decisions. In addition, the study revealed that 30% of consumers are more likely to purchase a product recommended by a blogger who is not a celebrity. Greater peer influence.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

VocalCom

FEBRUARY 12, 2018

A recent study by Conduent, which surveyed customers in the U.S. This statistic is hardly unique, as many studies reveal the same sentiment. A study by Coleman Parkes found that 91% of respondents would use an online knowledge base if it were available and designed to meet their needs. Personalize each experience.

Contact center software 86

Contact center software Self service Interactive Voice Response Contact Center 86

Callminer

NOVEMBER 18, 2020

It’s not always easy to juggle multiple calls as call center agents often do, but it should be a high priority to minimize wait times for customers. A study from 2014 found that most people were not willing to stay on hold for longer than 13 minutes. So, in short: whatever you do, do not transfer the customer! Sean McPheat.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

SharpenCX

MARCH 7, 2019

In the book How Every Great Company Listens to the Voice of the Customer, companies like Enterprise and Petco serve as case studies for how customer satisfaction helps you predict your. The post The Top 7 Customer Survey Format Examples appeared first on Sharpen Contact Center Software.

Surveys 75

Surveys Contact center software Enterprise Contact Center 75

SharpenCX

JULY 17, 2018

A study from Bain & [.]. The post New Golden Rule: A Practical Guide to Customer Service Experience Engineering appeared first on Sharpen Contact Center Software. The challenge is, however, that even though it’s a priority, most companies are failing.

Engineering 76

Engineering Customer Service Contact center software Contact Center 76

VocalCom

JANUARY 22, 2018

A Wunderman study found that 56% of customers feel more loyal to companies that demonstrate a deep understanding of their preferences and priorities. If your brand makes an effort to closely match products to your customers’ tastes, their satisfaction will increase. They become loyal customers.

Personalization 90

Personalization Sales Contact center software Upselling 90

VocalCom

FEBRUARY 19, 2018

According to a Wistia study, two minutes is an ideal length of time for a brand video. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

3CLogic

AUGUST 3, 2021

When it comes to waiting on hold, studies have shown that callers don’t have a ton of time to spare. By deeply integrating your contact center software with your system of record such as ServiceNow , Salesforce , or Microsoft Dynamics , you can streamline the agent desktop and dramatically improve agents’ instant access to information.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

VocalCom

FEBRUARY 27, 2018

A recent Twilio study found that 9 out of 10 consumers want to use messaging programs to contact brands. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

VocalCom

DECEMBER 25, 2017

According to a Forrester study, 50% of shoppers expect to be able to purchase online and pick up in-store. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

NobelBiz

OCTOBER 31, 2023

The same study reveals that over 50% of customers post negative comments about companies on social media, and 53% of customers post positive comments about companies on social media. Role-playing exercises, real-life case studies, and feedback sessions can be invaluable in this regard.

Customer Support 104

Customer Support Contact center software Call Center Analytics 104

VocalCom

DECEMBER 4, 2017

With AI, brands are expected to save even more: According to a study by Juniper Research, chat bots may help cut business costs by more than $8 billion per year by 2022. Omnichannel customer service has made expensive channels such as voice less in demand, allowing companies to reduce costs.

Sales 0

Sales Contact center software Contact Center Self service 0

Hodusoft

SEPTEMBER 18, 2024

As agents in HMOs, contact centers answer patient queries, schedule appointments, provide medical advice, and refer patients to the appropriate medical services; they need sophisticated contact center software solutions to streamline the processes and provide high-quality customer service and customer experience.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

Playvox

APRIL 25, 2023

A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Related Article: Best Contact Center Software for Remote Workers 3. Step one is to make a plan.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. Successful case studies. Who should watch: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance. How can we make this more concrete? Plus, so much more!

CRM 98

CRM Contact Center Contact center software Call Center 98

Hodusoft

JUNE 14, 2023

As per a study , almost three-quarters of customers will be loyal to a brand that has friendly customer service agents. This blog post discusses some useful tips for businesses to build rapport with prospects and customers over the phone as well as how the right contact center software can help customer service agents.

Contact center software 52

Contact center software Contact Center CRM call center software 52

Avaya

JUNE 24, 2019

Advanced technologies like artificial intelligence (AI) have become foundational to the contact center of the future. Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024.

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

SharpenCX

OCTOBER 18, 2018

A study from NewVoiceMedia did some digging into the impact of customer service on a company’s success. The post 15 Encouraging Quotes to Empower Your Agents appeared first on Sharpen Contact Center Software.

Contact center software 59

Contact center software Contact Center Customer Service Customer Experience 59

SharpenCX

DECEMBER 4, 2018

Your agents’ attitudes and feelings about their jobs are the key influencers of their success, according to a recent study from Customer Contact Week. The post Why Performance Management and Employee Development go Hand in Hand appeared first on Sharpen Contact Center Software.

Management 59

Management Contact center software Contact Center 59