VocalCom

MARCH 5, 2018

Here are six tips for effective customer service communication on every channel. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 91

Customer Service Contact center software Contact Center Wait times 91

VocalCom

NOVEMBER 27, 2017

If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications. The post 5 Essential Tips for Social Customer Service Communications appeared first on Vocalcom Blog. Begin with a friendly introduction. Always begin with a short introduction.

Customer Service 91

Customer Service Contact center software Customer advocacy Contact Center 91

VocalCom

JANUARY 29, 2018

Here are five tips for achieving first contact resolution and truly satisfying your customers. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 88

Contact center software Scripts Contact Center Feedback 88

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? With nearly three-fourths of customers expecting insurance companies to leverage new technologies for better communication, the need for cutting-edge tools such as omnichannel contact center software is needed more than ever before.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The post UJET Tips for Work From Home Remote Agents appeared first on UJET Blog.

Contact center software 86

Contact center software Best practices Contact Center Personalization 86

Fonolo

DECEMBER 15, 2022

Your call center platform will give you plenty of quantitative data, such as abandonment rates and service levels, which you can compare against your qualitative data, which includes customer feedback and surveys. Invest in the Right Contact Center Software. How to Buy Contact Center Software.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. The demand for contact center software shot up considerably. According to Gartner , over 40% of customer service and support leaders experienced increased service contact volumes compared to original 2020 projections due to the pandemic. .

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

SharpenCX

FEBRUARY 19, 2019

The post 6 Tips to More Conversational Customer Relationships appeared first on Sharpen Contact Center Software. And, they’re 12x more likely to recommend you to their network. That’s why building conversational customer relationships is so important for your agents.

Contact center software 64

Contact center software Contact Center Customer Experience 64

Hodusoft

NOVEMBER 27, 2024

Optimizing CX with Omnichannel Contact Center in Your E-commerce Business Read More How Can Businesses Enhance Customer Loyalty? Fortunately, there are many strategies and tips businesses can leverage to enhance customer loyalty. How Can Robust Call and Contact Center Software Enhance Customer Loyalty?

Best practices 52

Best practices Contact center software Contact Center Advertising 52

Avoxi

OCTOBER 4, 2021

5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call centers around the world. Staying ahead of agent performance is achievable with the right contact center software tools in place.

Call Center 62

Call Center Contact center software Contact Center 62

Hodusoft

OCTOBER 23, 2024

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. Tips to Conduct the NPS Survey When it comes to conducting an NPS survey, there are many ways to go about it.

Surveys 52

Surveys Benchmark Contact Center Employee engagement 52

Callminer

NOVEMBER 18, 2020

Not only do high FCR rates increase customer satisfaction, but they also help both the customer and the call center save time and money. We discuss the topic and provide helpful tips on how to increase the FCR rates in our article, 7 tips for boosting your call center’s FCR. Contact center agents should never…”.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The post UJET Tips for Work From Home Remote Agents appeared first on UJET.

Contact center software 72

Contact center software Best practices Contact Center Personalization 72

SharpenCX

SEPTEMBER 5, 2018

The post 7 Contact Center Coaching Tips to Personalize Your Agent Experience appeared first on Sharpen Contact Center Software. In that time, your agents could hike the Inca Trail and have some extra time to explore the.

Coaching 59

Coaching Contact Center Personalization Contact center software 59

VocalCom

MARCH 18, 2019

Here are six tips for sending perfect emails that your customers will appreciate. According to Software Advice, a survey of more than 2,000 online customers across all ages and genders found that 65% prefer a casual rather than a formal tone. Keep your tone casual.

Customer Service 59

Customer Service Contact center software Self service Contact Center 59

Hodusoft

OCTOBER 23, 2019

Customers no longer turn to travel agents for advice, tips and to find the right service. At any point in the journey The purpose of travel industry contact center software is not just to land customers but also to assist them every step of the way with personalized service. They use mobiles and they use desktops.

Contact center software 40

Contact center software Contact Center contact center solutions Interactive Voice Response 40

SharpenCX

NOVEMBER 28, 2018

The post 6 Tips to Make 1:1s More Productive in Your Contact Center appeared first on Sharpen Contact Center Software. Between scheduling (and rescheduling – thanks WFM), prepping, aligning, presenting, emailing, following up, and (on occasion) cursing them, you’re spending a ton of time.

Contact Center 59

Contact Center Contact center software 59

VocalCom

JANUARY 7, 2019

Here are five tips for transforming your digital customer service for ongoing customer satisfaction. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Customer Service 59

Customer Service Contact center software Chatbots Contact Center 59

SharpenCX

MARCH 31, 2020

It’s tricky to create new processes and methods of work for your now fully-remote call center team. Let’s consider some of the tips and resources worth sharing with your agents to help them be productive working from home. More tips and tricks to share with your team during this time of remote work. Staying Mentally Healthy.

Call Center 90

Call Center Contact Center Contact center software Accountability 90

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

Hodusoft

MARCH 17, 2020

The finest omnichannel contact center software. Responding to customers on the channel of their choice is the first step and for this, you will want to use the omnichannel contact center software. The call center solution is the platform of communication.

First call resolution 52

First call resolution Contact center software call center software call center solutions 52

SharpenCX

OCTOBER 17, 2017

The post 5 Tips that Will Change the Way You Hire Contact Center Management appeared first on Sharpen Contact Center Software. According to a 2016 survey by SHRM, 53% of employees say that their relationship with their [.].

Contact Center 52

Contact Center Contact center software Management Surveys 52

SharpenCX

AUGUST 1, 2018

The post 6 Contact Center Tips to Boost Agent Morale appeared first on Sharpen Contact Center Software. Whew, no more customer problems? Now, that would be a relief, wouldn’t it? Except that’s not the way it [.].

Morale 52

Morale Contact Center Contact center software 52

SharpenCX

JULY 2, 2018

Contact center training is every bit as critical as hiring the right agents and adopting new technologies. The post 5 Contact Center Training Tips to Boost Efficiency appeared first on Sharpen Contact Center Software. But how do you [.].

Contact Center 156

Contact Center Contact center software Technology Customer Experience 156

Fonolo

JUNE 9, 2020

If you’re ready to start developing your team of superstar agents, we have some essential tips for you. Metrics for Evaluating Contact Center Agent Performance. The following KPIs are essential for measuring the activities and effectiveness of your contact center agents. TIP: Don’t overdo it!

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

Fonolo

SEPTEMBER 28, 2022

Keep in mind though, that the after-call survey is an important tool to drive improvement in the call center, but it’s not the only one. Of course, you should still use other KPIs to improve your call center. Now, how do you write an after-call survey that brings the most value to your call center?

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138

Hodusoft

APRIL 29, 2020

Here are some tips: Training Is Key. While providers make contact center solutions as intuitive as possible, that doesn’t necessarily mean that you should leave the learning process up to the software alone. The top contact center software comes equipped with automation and AI.

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

SharpenCX

APRIL 21, 2020

Even if you feel like you’ve shared every remote-work tip in your toolbox, you can turn to these four work from home best practices to make managing remote employees easier. Tip #1: Set Expectations Early and Often. Tip #2: Over Communication is Key. Tip #3: Watch for Signs of Burnout. Not sure which KPIs to prioritize?

Best practices 76

Best practices Management Coaching Metrics 76

VocalCom

JULY 2, 2018

In addition to following new privacy laws, here are five general tips your brand should follow when handling customer data. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Management 48

Management Contact center software Government Contact Center 48

VocalCom

MAY 1, 2017

Here are five essential tips for telemarketing success every sales agent should know. To deliver the very best in sales and customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

SharpenCX

FEBRUARY 11, 2020

To keep up, let’s take a look at a few call center efficiency tips to help you improve your call center performance to keep customers happy. Tip #1: Know your Agents and Encourage Autonomy. Tip #2: Take Advantage of Idle Time. No list of call center efficiency tips should tell you otherwise.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

VocalCom

MAY 6, 2019

Voice remains a viable method of customer contact: Microsoft reports that 74% of Americans have specifically used a landline to call customer service, while mobile users tend to call as well as send messages to companies. The post 5 Tips for Effective Call Quality Monitoring appeared first on Vocalcom Blog.

Scripts 48

Scripts Contact center software Journey mapping Average Handle Time 48

VocalCom

MAY 29, 2017

Here are five essential tips for measuring customer satisfaction globally. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Abandon rate 48

Abandon rate Contact center software Average Handle Time Contact Center 48

VocalCom

AUGUST 13, 2018

Here are five tips for optimizing sales agent communications to drive brand growth and customer trust. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Sales 48

Sales Contact center software Telecommunications Contact Center 48

VocalCom

MAY 8, 2017

Here are five tips for improving customer retention that every brand should note. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

SharpenCX

FEBRUARY 26, 2020

Pro Tip: Soliciting feedback might not always come easy. Learn the trends Frost & Sullivan say are shaping the contact center market. The post How to Manage A Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers appeared first on Sharpen Contact Center Software.

Contact Center 84

Contact Center Management Coaching Contact center software 84