Playvox

MAY 4, 2023

Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? We, the customers, of course! Who demanded that acceleration?

Contact Center 52

Contact Center Multichannel contact center solutions Average Handle Time 52

Monet Software

DECEMBER 21, 2018

The solution was designed to empower contact centers and help desks to improve customer experience and agent productivity, identify performance gaps, reduce costs, and deliver outstanding and efficient customer service. We debuted our new, modern and more responsive company website this month. What will the New Year bring?

Schedule adherence 48

Schedule adherence contact center solutions Contact Center Best practices 48

Monet Software

OCTOBER 22, 2018

Of course, Monet customers already know how advanced technology can improve the customer experience at help desks and service desks. At Monet we are constantly reviewing the UI aspect of our contact center solutions, to make sure they provide a user-friendly experience and allow managers and agents to efficiently complete their daily tasks.

contact center solutions 48

contact center solutions Contact Center Quality management Feedback 48

Enghouse Interactive

OCTOBER 27, 2021

Conversational AI can then provide a much more precise understanding of the interplay of all of the comments, issues, complaints, and corrective actions requested, and then recommend a course of action.

Upselling 85

Upselling Contact Center Analytics Surveys 85

Playvox

FEBRUARY 2, 2022

To counteract this shortcoming, we recommend you implement a 360-degree quality monitoring program that goes beyond problem identification to problem prevention. You do this by implementing a full quality management program that ties together QA, coaching, and motivation. ENJOYING THIS ARTICLE? Sign up for our newsletter.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Hodusoft

NOVEMBER 29, 2022

But due to the rising competition, the market now is flooded with many types of contact center solutions. Choosing the right contact center software is essential for success. 10 top contact center software for business success Now the question comes “why top 10 contact center software?”

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Global Response

MARCH 1, 2022

Which call center KPIs matter most? Of course, the call center KPIs that matter most for your business depend on your goals. Let’s walk through 8 of the most critical call center KPIs that can help take a standard call center to a superior one. Using your call center’s KPIs to push your business forward.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Enghouse Interactive

FEBRUARY 9, 2021

Do It Now to transform your contact center from a cost-center into a powerful revenue generator. Throughout the course of this blog series, we’ve explored how successful companies think differently.

Contact Center 67

Contact Center Self service Chatbots Average Handle Time 67

NobelBiz

APRIL 5, 2022

Reducing Average Handle Time Of course, every customer service manager wants to enhance traffic flow while lowering expenses. Furthermore, empowering contact center personnel to manage the quantity of calls in their personal queue might incentivize them to minimize call times when queues surpass a specific level.

Contact Center 52

Contact Center Interactive Voice Response First call resolution Call Center 52

NobelBiz

AUGUST 3, 2021

On the other hand, if supervisors or quality managers are spending hours identifying calls to coach, a decent speech analytics solution will save you time and enhance performance. This is where solutions that make use of the cloud’s capabilities shine. The same holds true for the contact center industry.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

ROI CX Solutions

DECEMBER 6, 2024

Sentiment analysis for understanding customer emotions With NLP and speech analytics scrutinizing the words and inflections that customers use, contact centers can identify trends and understand customer sentiment in greater detail, gaining insight into how customers (both individually and collectively) feel about their company’s offering.

Contact Center 52

Contact Center call center solutions Call Center Chatbots 52

Enghouse Interactive

JULY 7, 2021

Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than as a normal course of business. Now It’s A Reality. How do you make sure?

Scripts 52

Scripts Coaching Contact Center Call Center 52