Fonolo

SEPTEMBER 6, 2018

With this in mind, we at Fonolo, experts in contact center solutions, decided to handpick impactful technological advancements that if implemented appropriately will notably change the face of customer support in the future. White Paper: The Secret Sauce for Increasing Customer Happiness.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

NICE inContact

OCTOBER 29, 2018

This process asks the contact center leader to create their game plan by considering the following: Upgrading your existing system vs. purchasing a new one. Going with a dedicated contact center solution or a hybrid phone/contact center solution.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

Serenova

DECEMBER 13, 2019

For example, embed your contact center solution in the agent’s CRM interface so they have access to customer and interaction history in one place. To learn more about the potential and real impact of customer service on brands and revenue, read our white paper, Contact Centers: The Moment of Truth for Your Brand.

Contact Center 53

Contact Center Customer Service Wait times Surveys 53

Fonolo

JANUARY 9, 2020

There has been a rapid proliferation of cloud-based contact center solutions, but the essence of a contact center in this: A cloud-based contact center is simply one that is not tied to a physical location. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center.

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

Vonage

DECEMBER 6, 2018

Ensuring your omni-channel solution employs a single routing engine for all digital and voice channels is essential for sales and service managers. Ideally, the solution should tightly integrate with your CRM, providing a solitary source of truth for all interactions and data. The role of your CRM. Channels supported.

CRM 58

CRM Engineering Contact Center Chatbots 58