BlueOcean

JUNE 10, 2021

Today we look at how this last consideration applies to the way companies are investing in customer care. We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. Where Are Companies Prioritizing Contact Center Investments?

Customer Care 62

Customer Care outsourcing Contact Center contact center solutions 62

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

APRIL 27, 2021

Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. But the questions remain, how do you keep your customers happy? That is a genuine preference for the goods or services.

contact center solutions 52

contact center solutions Contact Center Contact center software CRM 52

Global Response

OCTOBER 15, 2024

The way people shop has changed and become more connected, and as a result, customer support needs to be more streamlined and centralized. An omnichannel contact center integrates customer communication across channels to provide a seamless experience and superior customer care.

Contact Center 62

Contact Center Call Center Best practices Customer Care 62

VocalCom

APRIL 14, 2020

SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

3CLogic

FEBRUARY 19, 2025

With a rigorous validation process and ongoing commitment to excellence, 3CLogic remains the sole contact center solution to achieve and maintain the status to-date. Why should customers care about Advanced Platform status? Reaching Advanced Platform status within the ServiceNow Build Program is no small feat.

Contact Center 71

Contact Center contact center solutions Enterprise Best practices 71

Cisco - Contact Center

AUGUST 3, 2020

This award honors vendors that have embraced technology as a key tool for customer service excellence and distinguish their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Let me share some of the reasons Webex Contact Center received this recognition.

Contact Center 116

Contact Center Technology contact center solutions Virtual Agent 116

Serenova

AUGUST 4, 2020

The channels used by modern contact centers are all components of one integrated system, allows organizations to provide more diversity in communication channels and a more cohesive experience for the customer. Do You Need to Manage Your Own Contact Center? Reliability. Global Reach and Availability.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

3CLogic

APRIL 10, 2025

According to a recent McKinsey study, 57% of customer care leaders anticipate a continued increase in call volumes in the years ahead. In fact, nearly 70% of consumers feel confident their issue can be resolved over the phone, compared to one-quarter having the same confidence in chatbots and other digital channels.

Interactive Voice Response 71

Interactive Voice Response Wait times Chatbots Contact Center 71

CSM Magazine

DECEMBER 6, 2019

The MDA 500QD Series also provides insight through analytics to ensure optimization for each call and supports call centers on any stage of their journey to the cloud. “Today’s customer-care representatives are much more skilled and educated. ” Pricing and Availability.

contact center solutions 10

contact center solutions Contact Center contact center workforce Chatbots 10

Robert Davis

OCTOBER 24, 2018

Think about your last experience calling a customer care line. Today we read a lot about artificial intelligence (AI) and other new solutions in the contact center marketplace that providers claim will help improve the customer experience (CX). By Brad Baumunk , President and COO.

Contact Center 48

Contact Center contact center solutions Customer Care Service level 48

Call Experts

OCTOBER 5, 2023

Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Choosing a contact center that can scale with your business is essential.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. The post Computer Vision in the Call Center – The New CX Frontier appeared first on Techsee.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Hodusoft

MARCH 24, 2022

It allows businesses around the world to communicate better with customers as they share the same system, thus making it easier to integrate data between multiple communication tools, and support agents to access all relevant information from one system. Omnichannel contact software allows true automation of communication.

Contact Center 105

Contact Center Customer Service Contact center software contact center solutions 105

Omnicus

AUGUST 9, 2016

Cloud-based contact centers have offered businesses the perfect solution for the ongoing challenges of customer service. The realm of contact center solutions is growing rapidly, as are the opportunities to mold unique customer care experiences that set you apart.

Customer Service 56

Customer Service contact center solutions Contact Center Customer Care 56

BlueOcean

JULY 2, 2024

Our position is: one size does not fit all when it comes to customer care. Their smaller size naturally allows you closer access to their leadership team (at Blue Ocean, our president and senior leadership team attend every client QBR) and more opportunity for customizing your program.

outsourcing 62

outsourcing Contact Center Customer Care contact center solutions 62

Fonolo

FEBRUARY 14, 2023

Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. By automating these simple tasks, you can lighten the load for your call center employees so they can focus on tackling more complex issues, like customer care.

Call Center 142

Call Center Interactive Voice Response call center software Contact Center 142

AWS Machine Learning

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.

Contact Center 122

Contact Center Scripts Interactive Voice Response contact center solutions 122

Hodusoft

NOVEMBER 19, 2020

It allows customers to easily interact with a customer care agent or account manager, without stepping their foot in the bank. A video chat contact center software can bring further improvements in online banking systems. All this leads to improved customer care service.

Contact center software 52

Contact center software Banking Contact Center contact center solutions 52

Serenova

APRIL 24, 2020

Customers stay connected to agents throughout the transaction process for a more helpful, high-touch and efficient experience. Works with Serenova’s CxEngage contact center solution with no on-site installation required; Agents don’t have to launch a new browser to access; Unified reporting includes call logs and payments collected.

Interactive Voice Response 84

Interactive Voice Response Call Logging Contact Center contact center solutions 84

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. Kicking off your own RFP process soon? Grab a copy of our customizable RFP template now.

outsourcing 117

outsourcing Contact Center Personalization contact center solutions 117

Serenova

MARCH 12, 2019

For about ten years, GFood had operated a premises-based unified communications system from one leading vendor and a contact center platform, also premises-based, from a similarly leading provider. The existing contact center vendor offered, and GFood installed, a single-tenant “cloud” solution.

Cloud contact 66

Cloud contact contact center solutions SaaS Contact Center 66

BlueOcean

JULY 9, 2024

The Intersection of Brand Loyalty and Customer Care Despite the introduction of these three new principles of brand loyalty in the increasingly disruptive (and disrupted) world, customer experience still reigns supreme. Consumers do, after all, still have choices available to them.

Average Handle Time 71

Average Handle Time Customer Care contact center solutions Sales 71

Hodusoft

APRIL 6, 2022

With omnichannel, businesses are able to provide their customers with seamless transitions between channels and devices in order to offer them better service. With omnichannel contact center solutions, customers can seamlessly connect across channels for all their needs, such as chat, email, phone calls, or public comments.

Customer Experience 105

Customer Experience call center software Contact Center Call Center 105

Upstream Works

JANUARY 25, 2022

Flexible and cost-effective solutions to drive innovation now and in the future. Learn more about how our enhanced omnichannel contact center solutions support digital transformation here. Without a holistic view of the customer experience, contact centers are inefficient. A Unified Agent Desktop.

Contact Center 78

Contact Center contact center solutions Average Handle Time Enterprise 78

DMG Consulting

DECEMBER 10, 2018

And the fact that these customized contact center solutions can be built quickly using standard development languages is a game-changer. Some of the vendors who have traditionally been “solution providers” are now starting to position their offerings as both a product and a platform.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

Hodusoft

OCTOBER 17, 2024

.” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. By using our sophisticated call and contact center solutions, our customers have succeeded in taking their customer service to an altogether different level.

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

Serenova

AUGUST 23, 2019

Modern contact centers now also have an increasingly powerful arsenal of technology to help deliver digitally transformed customer care in any season. With cloud-based contact center solutions, businesses pay only for the licenses they need, when they need them.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

Aspect

AUGUST 30, 2017

Clearly, contact center agents are not of the belief that the introduction of automation has to be an either-or proposition. Instead, the two sides can work in unison to establish a higher level of customer care. But what if your chatbots or other solutions themselves are causing headaches for customers?

Chatbots 76

Chatbots Contact center software Contact Center Coaching 76

BlueOcean

JULY 16, 2019

That means greater buying power when your outsourced customer care team is located in Canada. Full employment” in the US makes hiring new contact center agents a challenge. If you’re looking for a multilingual contact center solution, chances are high that a Canadian partner can offer you just that at an affordable rate.

Contact Center 69

Contact Center outsourcing Real estate contact center solutions 69

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

JustCall

MARCH 7, 2023

If your in-house staff is already overburdened with work, there’s a risk of poor customer experience leading to brand switching. That’s when customer care outsourcing comes in handy. Outsourced contact center solutions can take the burden of customer management off your team’s shoulders.

outsourcing 52

outsourcing Contact Center contact center solutions voip 52

Hodusoft

NOVEMBER 17, 2021

The ultimate guide to the omnichannel contact center software. Customer care executives should be able to give them the service they anticipate. The use of an omnichannel contact center makes it simple to keep up with the expectations of a modern consumer.

Contact center software 98

Contact center software Contact Center Multichannel Best practices 98

TechSee

SEPTEMBER 3, 2019

By migrating their legacy infrastructures to the cloud, and by shifting to remotely based workforces, enterprises are now able to make huge cost savings while enhancing both agent productivity and customer service quality. It’s vital to keep sight of the fact that agents need backup, from both peers and superiors.

Contact Center 84

Contact Center B2C Self service Contact center software 84

Skybridge

AUGUST 24, 2022

We spend a lot of time in the customer care industry talking about consumer expectations: the trends, the unpredictable shifts, and of course, the latest and greatest innovations we can employ to better meet them. Not if you’re reaching for extraordinary heights in customer experience. Your customers remember them.

Average Handle Time 52

Average Handle Time Customer Care contact center solutions Scripts 52

Serenova

AUGUST 4, 2020

The channels used by modern contact centers are all components of one integrated system, allows organizations to provide more diversity in communication channels and a more cohesive experience for the customer. Do You Need to Manage Your Own Contact Center? Reliability. Global Reach and Availability.

Call Center 52

Call Center Interactive Voice Response contact center solutions Contact Center 52